Inside Sales Representative (Fort Wayne, IN)

Ottenweller Company, Inc.; Fort Wayne (IN); On-site; USD 42,000 - 58,000; Full time

Job summary

Ottenweller Company, Inc. in Fort Wayne, IN is seeking a detail-oriented Inside Sales/Customer Support representative to communicate with customers daily, align shipping schedules, resolve delays, and process purchase orders.

You will coordinate with the trucking company, update sales orders in the ERP, and provide status on shipments, quality issues, production schedules, and related services. The role requires a Bachelor's degree or equivalent and 1–3 years of experience, with strong written

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• 1–3 years' experience preferred.
• Basic blueprint knowledge.
• Proficiency with Windows-based computer systems.
• Ability to read and interpret documents.
• Ability to write routine reports and correspondence.

Responsibilities

• Communicates with customers daily to ensure objectives are understood and synchronized; tracks shipping schedules and resolves delays; follows up on purchase orders.
• Coordinates with trucking company and updates sales orders in the ERP system.
• Processes EDI information to update customer releases for specified accounts.
• Reviews and processes new purchase orders/releases and ensures pricing, quantities, and due dates are correct.
• Enters sales order information into the computer system and monitors accounts to ensure timely shipments.
• Prepares reports on forecasted sales orders, past-due production, and weekly shipping goals.

Skills

Communication skills

Customer service

Problem solving

Education

Bachelor's Degree or equivalent

Tools

EDI systems

Windows-based PC

Job description

• Communicates with customer on daily basis to ensure objectives are understood and synchronized. Ensures shipping schedules match, resolves potential delays, alleviates issues with purchase orders; communicates with trucking company, performs follow-up on sales orders. Requests additional information on orders, blueprints, etc. as needed. Provides customer with information regarding related past-due information, daily shipments, quality issues, production schedule and reasons for delays, continuous improvement, schedule discrepancies, and capabilities.

Essential Duties

• Communicates with customer on daily basis to ensure objectives are understood and synchronized. Ensures shipping schedules match, resolves potential delays, alleviates issues with purchase orders; communicates with trucking company, performs follow-up on sales orders. Requests additional information on orders, blueprints, etc. as needed. Provides customer with information regarding related past-due information, daily shipments, quality issues, production schedule and reasons for delays, continuous improvement, schedule discrepancies, and capabilities.

Communicates with other departments within organization to ensure shipments are on-schedule expedites parts, ensures purchased materials are on hand, ensures scheduling matches requirements, consults on quality issues.

Provides clerical support and other assistance to Sr. Inside Sales and Outside Sales Representatives.

Processes EDI information used to update customer releases for specified accounts.

Reviews and processes new purchase orders/releases.

Enters sales order information into computer system. Ensures pricing, quantities and due dates are correct.

Utilizes computer system to sort information and link with proper customer orders.

Continually monitors account(s) (in computer and on shop floor) to ensure correct quantities will be shipped on a timely basis.

Prepares reports on forecasted sales orders, past-due production, component parts required, and weekly shipping goals.

Visits customer facility to build relationship and broaden knowledge of product usage as well as to research additional services to offer the customer.

Reports to Vice President of Sales any perceived situation that may threaten relationship with customer.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent combination of education and experience. One to three years' experience preferred. Basic familiarity with machinery and processes involved in production. Basic blueprint knowledge, proficiency with Windows-based computer system must be demonstrated prior to end of orientation period.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Math Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

Reasoning Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Limited travel may be required.

Overtime is required per workload demands.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

This is a full time position.