1st Assistant Store Manager

Steve Madden Ltd.; Ontario (CA); Hybrid; USD 41,000 - 45,000; Full time

Job summary

Steve Madden Ltd. is seeking an Assistant Store Manager to support the Store Manager in daily operations, helping drive productivity, sales and profitability. The role includes stepping in when the Store Manager is unavailable and guiding the store team to deliver excellent service.

Candidates should have 1-3 years of retail and management experience, strong customer service skills, and a proven ability to recruit, train and motivate staff while maintaining merchandising standards.

Qualifications

• Requires strong customer service and interpersonal skills.
• Demonstrates leadership and ability to manage store personnel.
• High school diploma or equivalent required.

Responsibilities

• Assist in daily store operations to achieve productivity, sales and profitability.
• Oversee merchandise presentation, store safety, cleanliness and inventory control.
• Recruit, train, schedule and evaluate store personnel; cover store in manager's absence.

Skills

Customer service

Interpersonal skills

Leadership

English proficiency

Education

High school diploma

Job description

Overview: Assists the Store Manager in all aspects of the daily operations of a retail store to achieve targeted productivity, sales and profitability. Assistant Store Managers may be required to perform duties of all store personnel. 1st assistant managers are seasoned assistant managers or former store managers that will be ready for promotion to store manager within a minimum of a 90 day window.

Major Qualifications

• Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Monitor operations to ensure standards are met and maintained regarding merchandise presentation, customer service, store safety, cleanliness, shrinkage and operating cost controls.
• Manages store in absence of Store Manager.
• Assists in active recruiting, selection, training, scheduling, and evaluation of store personnel.
• Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
• Assist in floor moves, merchandising, display maintenance, cleaning store including bathroom and stockroom, vacuuming and returning product to inventory.
• Monitors deliveries of product movement within the store to ensure effective inventory and merchandise management.

Requirements

• High school diploma or equivalent.
• Ability to read, write, and understand English required.
• Assistant Manager or Store Manager experience required.
• 1- 3 years retail experience.
• 1- 3 years management experience.
• Strong interpersonal and customer service skills.

Full-Time/Part-Time

Full-time

Pay Range

$30.00 - $33.00 / hour

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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About Steve Madden

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