Store Manager

Steve Madden; Aurora (IL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Employee discount

Paid time off

Life insurance

Professional development

Job summary

Steve Madden is seeking a Store Manager in a fast-paced retail environment to oversee staff and operations while ensuring exceptional customer experience and store profitability.

You will lead a high-performing team, drive sales through effective coaching, and maintain strong product knowledge, promotions, and visual standards. The role requires flexible hours, including weekends and holidays.

Qualifications

• Minimum 4–6 years of retail experience including staff supervision.
• High school diploma or equivalent.
• Excellent organizational and communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, and loss prevention.
• Ability to work a flexible retail schedule.

Responsibilities

• Develop and lead a high-performance team reflecting the company's values.
• Share the company's vision with team and customers.
• Coach staff and develop performance, training, and development.
• Maintain product knowledge, promotions, and advertising efforts.
• Oversee store operations to meet sales, service, organization, customer satisfaction, and profitability goals.
• Hire qualified candidates reflecting company values.
• Ensure safety and operational standards.

Skills

Staff supervision

Customer service

Merchandising

Inventory control

Flexible schedule

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

The Store Manager is responsible for overseeing all staff and operations as well as maintaining the overall presentation of the store. In this supervisory role, the Manager inspires their team by consistently demonstrating responsibility and teamwork, which are two of the company’s core values. With the ultimate goal of total customer satisfaction, the Store Manager models effective selling techniques, develops a strong client base to build sales, and achieves store profit objectives.

Responsibilities

• Develop and lead a high-performance team that reflects the company's values.
• Regularly share the company's vision and mission with the team and customers.
• Create an environment of growth, accountability, and inclusivity through development, performance management, training, and consistent coaching. Develop staff using experience in staffing, coaching, counseling, etc.
• Maintain excellent standards and solid product knowledge including merchandise promotions, test merchandise, and advertising efforts.
• Lead staff and oversee store operations. Maintain the store environment to achieve sales, service, organization, customer satisfaction, and profitability goals.
• Select and hire qualified candidates who reflect the company’s values.
• Maintain all safety and operational standards.
• Possess retail operations knowledge including sales, customer service, merchandising, inventory control, and store budget preparation.
• Ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Display organizational skills with the ability to coordinate people, resources, and services to address business goals and needs.
• Process information or merchandise through the computer system and POS register system.
• Be flexible and occasionally perform work outside your specific role.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Requirements

• Minimum of 4-6 years of retail experience, including staff supervision.
• High school diploma or equivalent.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Employee Referral Program
• Experience at a fast-paced growing company that takes sustainability seriously; read our latest Sustainability Report

Full-Time/Part-Time

Full-time

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.

$28.84 - $28.84 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

About Steve Madden

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