1st Assistant Store Manager

Steve Madden; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Steve Madden in Los Angeles is seeking an Assistant Store Manager to support daily store operations and drive sales performance. You will work closely with the Store Manager to ensure excellent customer service, proper merchandising, and effective team leadership.

The ideal candidate has 1–3 years of retail and managerial experience, with strong communication and people skills. This role emphasizes training, scheduling, inventory oversight, and a guest-focused environment.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, and understand English required.
• Assistant Manager or Store Manager experience required.
• 1-3 years retail experience.
• 1-3 years management experience.
• Strong interpersonal and customer service skills.

Responsibilities

• Provide outstanding customer service and greet customers.
• Monitor operations to maintain standards for presentation, service, safety, and costs.
• Manage store in absence of Store Manager.
• Assist in recruiting, selecting, training, scheduling, and evaluating staff.
• Maintain product knowledge and communicate promotions.
• Assist with floor moves, merchandising, cleaning, and stockroom upkeep.
• Monitor deliveries and stock movement for inventory control.

Skills

Customer service

Product knowledge

Staff training

Recruiting

Scheduling

Leadership

Store operations

Merchandise presentation

Inventory management

Communication

Education

High school diploma or equivalent

Job description

Overview:

Assists the Store Manager in all aspects of the daily operations of a retail store to achieve targeted productivity, sales and profitability. Assistant Store Managers may be required to perform duties of all store personnel. 1st assistant managers are seasoned assistant managers or former store managers that will be ready for promotion to store manager within a minimum of a 90 day window.

Major Qualifications:

• Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Monitor operations to ensure standards are met and maintained regarding merchandise presentation, customer service, store safety, cleanliness, shrinkage and operating cost controls.
• Manages store in absence of Store Manager.
• Assists in active recruiting, selection, training, scheduling, and evaluation of store personnel.
• Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
• Assist in floor moves, merchandising, display maintenance, cleaning store including bathroom and stockroom, vacuuming and returning product to inventory.
• Monitors deliveries of product movement within the store to ensure effective inventory and merchandise management.

Requirements

• High school diploma or equivalent.
• Ability to read, write, and understand English required.
• Assistant Manager or Store Manager experience required.
• 1- 3 years retail experience.
• 1- 3 years management experience.
• Strong interpersonal and customer service skills.