Patient Services Representative Associate Resource

Spectrum Health; Grand Rapids (MI); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

On-demand pay Payactiv

Discounts directory

Identity theft protection

Retirement options

Comprehensive benefits

Job summary

Corewell Health is seeking a part-time frontline associate to support patient flow at the Musculoskeletal Center in Grand Rapids. The role includes greeting patients, collecting payments, processing registrations, and handling routine clerical duties in a fast-paced clinical setting.

Responsibilities extend to updating electronic health records, scheduling follow-ups, and ensuring accurate patient data while participating in safety initiatives.

Qualifications

• High School Diploma or equivalent.
• Ability to document patient calls in EHR for routing/resolution.

Responsibilities

• Greet and communicate with patients or visitors; collect payments and co-payments.
• Handle clerical tasks such as answering phones, scheduling and mailing.
• Register patients and check-in; verify demographics and insurance information.
• Assist patients with kiosk registration and check-out; schedule follow-ups.
• Maintain medical records and upload documents into EPIC; perform EMR scanning.

Skills

Greeting patients

Cash handling

Clerical tasks

Education

High School Diploma or equivalent

Tools

EPIC EMR

Right Fax

Job description

Shift and status Casual position with the range of hours between 7:00 a.m. to 6:00 p.m., no weekends

Job Summary

Provides clerical support to assist in the delivery of quality health care services.

Essential Functions

Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments. Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution. Performs patient registration and check-in confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments. Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Performs other duties as assigned.

Qualifications

Required High School Diploma or equivalent

As part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

Learn more here.

Location & Employment Details

• Primary Location SITE - Musculoskeletal Center - 230 Michigan St NE - Grand Rapids
• Department Name Rehab Resource Pool - Grand Rapids Hosp
• Employment Type Part time Shift Day (United States of America)
• Weekly Scheduled Hours 0.04
• Hours of Work 7:00 a.m. to 6:00 p.m.
• Days Worked Monday to Friday
• Weekend Frequency N/A

Compliance & Equality

• We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.
• We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
• Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
• An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.