(14989) System Team Lead Call Center

MHMR of Tarrant County; Fort Worth, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Retirement plan with company matching

PTO from day one

10 paid holidays + floating holiday

Employee assistance programs

Wellness programs

Student loan forgiveness programs

Job summary

MHMR of Tarrant County is seeking a System Team Lead for Centralized Access, Crisis and Navigation to support the call center staff, connect callers to resources, and address crisis needs in a trauma-informed, least restrictive manner. The role requires a friendly, outgoing, detail-oriented professional with strong coaching skills and the ability to adapt to call center hours and operations.

A Bachelor's Degree and four years in Health and Human services are required; Master’s preferred and

Qualifications

• Bachelor’s Degree in Adaptive Physical Education, Child Development, Child Life, Communication Disorders, Family Studies, Health, Human Development, Psychology, Social Work, Rehabilitative Counseling/Rehabilitation Services, Sociology, Special Education.
• Four years of experience in Health and Human services field.
• QMHP or eligible for QMHP certification (on the job).

Responsibilities

• Lead the System Team for Centralized Access, Crisis and Navigation to support call center staff.
• Connect callers to resources, services and address crisis needs in a trauma-informed and least restrictive manner.
• Maintain flexible work hours to address call center hours and operations.

Education

Bachelor's Degree in a relevant field

Master’s Degree (preferred)

Job description

For over 50 years, MHMR has provided community-based services for youth and adults with intellectual and developmental disabilities (IDD), mental health conditions, and substance use disorders, as well as babies and young children with developmental delays. MHMR employees use a person-centered approach to fulfill the mission: We Change Lives! Using innovative approaches, MHMR partners with community organizations to provide services and a hopeful future.

Indirect - Administrative/Clerical/Customer Service

Unwavering Commitment! We are looking for you on our team.

The System Team Lead for Centralized Access, Crisis and Navigation support the call center staff in their work, connecting all callers to resources, services and addressing crisis needs in a trauma-informed and least restrictive manner. This role requires someone who is friendly, outgoing, detailed oriented, and has exceptional coaching skills. Flexible work hours are necessary to address the call center hours and operations.

Minimum Requirements: Bachelor’s Degree in Adaptive Physical Education, Child Development, Child Life, Communication Disorders, Family Studies, Health, Human Development, Psychology, Social Work, Rehabilitative Counseling/Rehabilitation Services, Sociology, Special Education

Preferences: Master’s Degree; Spanish – Speaking

Substitutions: Bachelor’s degree with a minimum of 9 hours of semester course credit relevant to early childhood intervention, including 3 hours of semester course credit in early childhood development or early childhood special education OR be registered as an Early Intervention Specialist (EIS) in the State of Texas prior to 09/01/2011 and maintain as verified by supervisor

Experience: Four (4) years’ Experience in Health and Human services field

License/Certifications: Qualified Mental Health Professional (QMHP) OR eligible for QMHP certification (based on minimum and defined education above; certification on the job)

Why Choose MHMR as Your Employer

MHMR offers an excellent competitive benefits package designed to support the wellbeing of our employees and their families. Our benefits include a retirement plan with company matching, day one PTO accrual, ten paid holidays plus a floating holiday, employee assistance programs, and comprehensive wellness programs that promote physical, mental, and financial health. MHMR is committed to your future; we’re a qualifying employer for Student Loan Forgiveness Programs which offers longterm financial relief opportunities for eligible team members.

We are committed to providing strong, meaningful benefits that make a real difference in the lives of employees and their eligible dependents. Our benefits philosophy emphasizes work–life balance, personal wellbeing, and access to resources that help employees thrive both professionally and personally.

We CARE:

• We Connect People in Our Community
• We Provide Access to Services
• We Link People to Resources
• We Empower People

Our values are based on the following beliefs:

• Respect for people who are active in planning their services
• Recovery is a life-long process of better health
• Success as positive outcomes for each person
• Participation of people and their families in the process
• Inclusion in the community through services that promote growth and independence
• Safe, ethical, and cost-effective services
• Best practices in current research in medical, psychosocial and organizational fields
• Collaboration with other organizations for better services

For a complete Job Description, reach out to [e-mail]

MHMR is an Equal Opportunity Employer. MHMR prohibits employment discrimination based on race, color, religion, sex, national origin, age, covered veteran status, disability, sexual orientation, or any legally protected characteristic. This applies to all agency employment practices and decisions, including but not limited to, recruiting, interviewing, hiring, transferring, reassigning, promoting, demoting, compensation, benefits, terminating and other terms and conditions of employment.

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