12634: On-site Technician

Copier Careers; Fort Worth (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Copier Careers is seeking a Service Technician for an on-site role in Fort Worth, TX. The candidate must pass an extended government background check and will serve as the first responder to service calls related to copiers, printers and other hardware devices.

The position requires effective verbal and written communication with both employers and clients, and the ability to coordinate maintenance services while maintaining up-to-date device logs.

Qualifications

• Must be able to pass an extended government background check.
• Strong verbal and written communication with employers and clients.
• Experience servicing copiers, printers and related hardware devices.

Responsibilities

• Provide service and maintenance support for copiers, printers and hardware.
• Serve as the initial contact for service and supply requests.
• Arrange and coordinate maintenance services.
• Maintain customer uptime and respond to service calls within one hour.
• Monitor device statistics and consumables levels.
• Maintain onsite parts and supplies inventory; place replenishment orders.
• Identify potential equipment problems before they arise.
• Log all service calls in RemoteTech software and close them after resolution.
• Collaborate with customer IT staff to diagnose network issues.
• Communicate service updates and issues to the Service Manager.
• Duties may change as support requirements evolve.

Job description

Technician needed for an On-site opportunity in Fort Worth, TX where candidates must be able to pass extended government background check. Candidates will be the first responders to all service calls related their Copiers, Printers and other hardware devices. Effective verbal and written communication to both the employer and their client is a must.

Essential Duties and Responsibilities:

• Provide service and maintenance support, including, but not limited to, preventive maintenance, troubleshooting device and connectivity issues, performing service and repairs, ordering, managing and distributing supplies and consumables.
• Serve as the initial point of contact for all service and supply related requests.
• Arrange and coordinate all maintenance services.
• Maintain contracted customer uptime, respond and handle all service calls within one (1) hour of receipt of call.
• Monitor device statistics, including toner and staple levels on the network.
• Maintain onsite inventory of parts/supplies. Schedule and place orders for replenishment with the Supplies Administrator.
• Help identify potential equipment service problems before they arise.
• Maintain a copier/printer service call log for all machines covered by this agreement. All service calls will be logged using the company designated phone via RemoteTech software.
• Upon completion of a service request, the customer is informed of the resolution to the problem. This position will also close out the service call logged into RemoteTech software.
• Ability to work with customer’s IT staff to diagnose and solve network issues related to equipment. Also work with IT staff when needed.
• Contact the customer to provide updates on service orders, respond to customer questions, and effectively communicate service problems, customer complaints and labor relations problems with the Service Manager.
• Candidate will use uniform for clear identification.
• Any duties are subject to change as support requirements develop.

Service Technician

Fort Worth, TX 76155 USA