12 - Director, Business Development 1

Celestica Inc.; New Hampshire; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Director of Business Development to manage global accounts and drive customer satisfaction. This role involves overseeing contract management, financial performance, and strategic planning while leading a diverse team. The ideal candidate will have extensive experience in account management and business development, with a proven track record of achieving financial objectives. This remote position may require travel and offers the opportunity to work with top brands in the industry.

Qualifications

• Over twelve years of relevant experience.
• Five or more years in Account Management or Business Development roles.

Responsibilities

• Manage a team of global program managers and customer leads.
• Develop and execute Account Plans for growth.
• Accountable for projects on a multi-site and global basis.

Skills

Account Management

Customer Satisfaction

Contract Negotiation

Financial Performance

Team Leadership

Strategic Thinking

Analytical Skills

Education

Bachelor's degree in a related field

MBA

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

12 - Director, Business Development 1

Date: May 16, 2025

Location: Remote Employee US, NH, US

The Global Business Unit Director is responsible for managing a team of multiple global program managers, Customer Focus Team leads, or a group of customer sub-divisions, or managing a significant or strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair, or design services.

The Director is responsible for managing the overall relationship with a group of customers, including:

• Contract and commercial management
• Account profitability and financial performance
• Overall Customer Satisfaction
• Developing and executing Account Plans for growth
• Pricing and quoting (supervising activities from Sales, SCM, Quoting, and CFT)
• Identifying customer needs and opportunities for growth
• Supporting Sales and Business Development for new and competitive business quotes
• Coordination of new program introductions and product transfers between sites

Ideal Experience

• Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance, and team leadership.
• Working knowledge of EMS/JDM/ODM business engagement models.
• Experience working with contemporary supply chain management principles, practices, and buying behaviors.
• Proven ability to achieve financial performance objectives in revenue and profit.
• Comfort with key operational and financial metrics; track record of knowing your numbers.
• Extensive experience with information and management systems, including implementation and adaptation for complex operations.
• Five or more years in Account Management or Business Development roles with a proven track record.
• Ability to mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding environment.
• Strategic thinking combined with tactical operational skills; ability to think quickly and make decisions rapidly.
• Strong analytical skills to challenge and decide based on limited data.
• Capacity to manage complexity across multiple organizations and product lines.

Detailed Description

Typically managing a customer portfolio or sub-division with & $100M+ annual revenue, involving complex relationships with interfaces to various customer sites.

The Director acts as the primary executive interface on all commercial matters, operating within the objectives set by the division. Provides supervision to subordinate staff involved in supporting each customer, including planning, policy formation, and management, with discretion to subordinates.

Accountable for projects or programs on a multi-site and global basis, with overall commercial accountability for global Business Units. Investigates and resolves unusual conditions with long-term implications, develops new strategies, policies, and practices, and participates in strategic planning with other senior managers. Responsible for planning, budgeting, and cost management, making final decisions to ensure objectives are met.

Directs and controls activities of cross-functional teams through local managers, assigns objectives, reviews performance, and approves compensation. Interacts regularly with executives and major customers, involving negotiations and influencing senior managers. May represent the organization publicly at events.

Acts as the primary interface with customers for managing programs to meet objectives, planning and monitoring activities to ensure delivery and quality standards. Coordinates program meetings and manages ongoing communication, customer issues, and complaints, advocating for customer needs and participating in forecasting, planning, and contract development. Monitors financial impacts and provides performance reports for reviews.

Physical Demands

• Normal office environment duties.
• Extended sitting and visual concentration required.
• Repetitive manual movements common.
• Frequent overnight travel may be necessary.
• Long working hours possible over extended periods.

Typical Experience

• Over twelve years of relevant experience.

Typical Education

• Bachelor's degree in a related field or equivalent experience; MBA preferred.
• Educational requirements may vary by geography.

Notes

This description is not exhaustive; employees are accountable for all duties. Job responsibilities and time allocations may change.

The salary range is an estimate and may vary based on duties, credentials, experience, and location.

All qualified applicants will be considered without discrimination based on protected characteristics. Celestica is committed to equal employment opportunity and prohibits discrimination and retaliation.

Location: Remote, with travel as needed. Candidates near major US airports or in specified states are considered.

Company Overview: Celestica enables leading brands across industries with design, manufacturing, and supply chain solutions, operating in over 40 locations worldwide. We partner with top companies to deliver innovative solutions from product development to after-market services.

We thank all applicants; only qualified candidates will be contacted. We do not accept unsolicited resumes from recruitment agencies.