IT Contractor (Level 2/3)

TeamLogic IT, Inc.; Fort Myers (FL); On-site; USD 50,000 - 80,000; Part time

Benefits offered by this job

Employee Referral Program

Mileage reimbursement

Flexible schedule

Free uniforms

Opportunity for advancement

Job summary

TeamLogic IT, Inc. is seeking a skilled IT Contractor to provide technology-related services in Fort Myers, Florida. The role will involve managing, developing, and troubleshooting client IT systems, including network and performance issues. Ideal candidates should have help desk or technical support experience and be proficient in various IT fields. The position offers flexible work-from-home options and opportunities for professional advancement within the company.

Qualifications

• Prior help desk or IT support experience is required.
• Proven ability to manage multiple customer requests simultaneously.
• Technical proficiency with network and security devices is a must.
• Professional demeanor and strong focus on customer satisfaction.
• Experience with Microsoft 365 environments preferred.

Responsibilities

• Troubleshoot network and performance issues for clients.
• Utilize RMM tools for proactive monitoring and troubleshooting.
• Document work performed and time entries daily.
• Meet internal SLAs with 80% attainment or higher.
• Identify opportunities to improve processes and reduce incidents.

Skills

Help desk or technical support experience

Customer satisfaction focus

Excellent communication skills

Wireless access point troubleshooting

Windows Server and desktop OS support

Networking and security device troubleshooting

Microsoft 365 administration

Azure Active Directory knowledge

Virtualization platforms knowledge

Job description

Benefits:

• Employee Referral Program
• Mileage reimbursement
• Flexible schedule
• Free uniforms
• Opportunity for advancement

We are seeking a skilled IT Contractor who will provide technology‑related services to our organization on an as‑needed basis. This independent professional will assist with managing, developing, and troubleshooting client IT systems on a project‑based or term‑based contract.

The IT Contractor responsibilities include, but are not limited to, deploying new systems, troubleshooting hardware and software issues, and training client staff on new technologies.

Our ideal candidate is knowledgeable in various IT fields, ranging from system administration to network and security infrastructures.

Responsibilities:

• Troubleshoot and resolve network, connectivity, and performance issues across wired and wireless environments
• Utilize RMM (Remote Monitoring and Management) tools to proactively monitor, troubleshoot, and remediate issues
• Meet or exceed internal Service Level Agreements (SLAs), maintaining 80% attainment or higher
• Respond to and resolve incidents in accordance with defined SLA targets and operational standards
• Accurately document work performed and record time entries daily in the PSA (Professional Services Automation) system
• Identify opportunities to reduce repeat incidents through improved processes, automation, and AI‑enabled tooling

Qualifications:

• Prior help desk or technical support experience, or equivalent hands‑on IT experience
• Proven ability to manage and prioritize multiple customer requests throughout the day
• Professional demeanor with a strong focus on customer satisfaction
• Excellent written and verbal communication skills
• Experience with wireless access point (AP) networking and troubleshooting
• Hands‑on experience deploying and supporting Windows Server and Windows desktop operating systems
• Experience configuring and troubleshooting networking and security devices (Cisco, SonicWALL, WatchGuard, HP, or comparable platforms)
• Experience supporting Microsoft 365 environments, including M365 administration and troubleshooting
• Working knowledge of Azure Active Directory
• Experience with virtualization platforms such as VMware and Hyper‑V a plus

Certifications:

• A successful candidate may have, but is not required to have, one or more of the following CompTIA certifications: A+, Network +, Security+

Physical Requirements:

• Ability to lift and carry equipment weighing up to 50 pounds
• Ability to stand, bend, climb, and perform physical tasks for extended periods, up to a full workday as needed
• Ability to work on ladders and safely access equipment in various physical environments
• Ability to operate computers, tools, and other equipment required to perform job duties
• Ability to process information efficiently using computer systems and related technology
• Ability to read, write, and communicate effectively in English to accurately complete documentation and interact with clients and team members
• Ability to communicate courteously and professionally with customers, employees, and vendors
• Ability to work flexible hours or varied schedules when required to support operations

Flexible work from home options available.