101003 - Front Desk Clerk

Valencia Group; Lubbock, Northern (TX, KY); Hybrid; USD 25,000 - 40,000; Full time

Job summary

Valencia Hotel Group is seeking a Front Desk Agent at our Cotton Court location in Lubbock, TX. You will welcome guests, manage check-in/check-out, and handle reservations with a focus on exceptional service.

The role supports a high-energy team, adheres to hotel policies, and requires reliable communication and organizational skills to ensure guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Prior front desk or customer service experience is a plus.
• Excellent communication and organizational skills.

Responsibilities

• Assist guests with check-in and check-out efficiently.
• Handle reservations, cancellations, and guest inquiries.
• Maintain front desk cleanliness and organization.
• Assist guests with luggage and vehicle parking as needed.
• Communicate with management and report incidents promptly.

Skills

Verbal & written communication

Computer skills

Time management

Team player

Organizational skills

Customer service experience

Driver's license

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Job Details

Job Location: Cotton Court - Lubbock, TX 79401 Position Type: Full Time

Are you a Customer Service Super Star WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM. Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Non-Exempt Reports to: Front Office Manager/MOD

JOB SUMMARY

The Front Desk Agent is responsible for providing exceptional customer service by assisting guests with check-in, check-out, and other inquiries. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities
  • Perform check-in and check-out procedures efficiently.
  • Handle reservations, cancellations, and guest inquiries.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist guests with luggage as needed.
  • Assist with parking/retrieving guest vehicles in a safe and efficient manner.
• Guest Services
  • Greet guests warmly and provide excellent customer service. Following 18 core values and 5 star ingredients.
  • Respond to guest inquiries and resolve any issues or complaints.
  • Ensure guest satisfaction by accommodating special requests.
• Team Support and Training
  • Assist in training new front desk agents as needed.
  • Support team performance by collaborating with colleagues.
• Communication and Reporting
  • Communicate effectively with the front office manager and other departments.
  • Communication with fellow employees and provide a detailed pass on to next shift.
  • Report any incidents or safety concerns immediately.
• Safety & Compliance
  • Follow all hotel policies and procedures.
  • Adhere to safety standards and maintain a safe working environment.

Qualifications

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Proficient in the use of computer systems, software applications, and digital tools.
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Previous experience in a front desk or customer service role is preferred
• Valid driver's license.

Physical Requirements

• Standing/Walking: Frequent
• Lifting/Carrying: Up to 50 lbs, such as luggage and supplies
• Other Physical Requirements: Handling, grasping, and crouching as needed

Working Environment

• Interior: Front desk area and lobby

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor

CANDIDATE PROFILE

• Education and Experience: High school diploma or equivalent preferred; previous experience in a front desk or customer service role is a plus