114302 - Valet Attendant

Valencia Group; Lubbock (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Valencia Group is seeking a Valet Attendant in Lubbock, TX to provide exceptional customer service by parking and retrieving guest vehicles safely. You will greet guests warmly and assist with luggage while maintaining a clean and organized valet area.

The ideal candidate will have strong communication and time management skills, along with a valid driver's license. Join us to contribute to a welcoming guest experience at our hotel.

Qualifications

• Valid driver’s license and clean driving record.
• Previous customer service experience is a plus.

Responsibilities

• Park and retrieve guest vehicles promptly and safely.
• Greet guests warmly and provide excellent customer service.
• Assist in training new valet attendants as needed.

Skills

Strong verbal communication skills

Time management

Attention to detail

Organizational skills

Interpersonal abilities

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Cotton Court - Lubbock, TX 79401 Position Type: Full-Time/Part-Time Status: Non-Exempt Reports to: Front Office Manager

Job Summary

The Valet Attendant is responsible for providing exceptional customer service by parking and retrieving guest vehicles in a safe and efficient manner. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.

Essential Duties & Functions

• Operational Responsibilities:
  • Park and retrieve guest vehicles promptly and safely.
  • Maintain the cleanliness and organization of the valet area.
  • Assist with luggage and provide directions or information as needed.
• Guest Services:
  • Greet guests warmly and provide excellent customer service.
  • Respond to guest inquiries and resolve any issues or complaints.
  • Ensure guest satisfaction by accommodating special requests.
• Team Support and Training:
  • Assist in training new valet attendants as needed.
  • Support team performance by collaborating with colleagues.
• Communication and Reporting:
  • Communicate effectively with the valet supervisor and other departments.
  • Report any incidents or safety concerns immediately.
• Safety & Compliance:
  • Follow all hotel policies and procedures.
  • Adhere to safety standards and maintain a safe working environment.

Qualifications: Essential Skills and Qualifications

• Strong verbal and written communication skills.
• Effective time management and problem-solving skills.
• Ability to work well with a team and demonstrate attention to detail.
• Excellent organizational skills and interpersonal abilities.
• Valid driver’s license and clean driving record.

Physical Requirements

• Sitting: occasional.
• Standing/Walking: frequent, including walking long distances.
• Lifting/Carrying: up to 50 lbs, such as luggage.
• Other Physical Requirements: handling, grasping, and crouching as needed.

Working Environment

• Interior: Hotel lobby and valet area.
• Exterior: Outdoor valet parking area, exposure to weather conditions.

Basics

• Maintain cleanliness and organization in all work areas.
• Display courteous behavior with guests and team members.
• Report any unsafe conditions immediately.
• Ensure hotel equipment is in proper working condition.
• Perform any additional duties as assigned by the supervisor.

Candidate Profile

Education and Experience: High school diploma or equivalent preferred; previous customer service experience is a plus.