Room Attendant LSC

Valencia Group; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

Job summary

Valencia Group is seeking a dedicated Housekeeper at Lone Star Court in Austin, TX. The role focuses on cleaning and servicing guest rooms to meet hotel standards, while maintaining a welcoming and safe environment for guests and staff.

You will restock supplies, set up VIP rooms, attend required meetings, and ensure all areas remain tidy. A courteous, team‑oriented approach and comfort with using checklists (Alice system) are essential for success in this role.

Qualifications

• Hotel Operations or Customer Service preferred
• Able to communicate effectively with others
• Team-oriented and able to multitask under pressure
• Comfortable using devices to complete checklists (e.g., Alice system)

Responsibilities

• Clean and restock guest rooms per hotel standards
• Set up VIP rooms as assigned
• Attend required meetings
• Keep work areas clean and organized
• Be courteous to guests and staff
• Report unsafe conditions to supervisor
• Maintain hotel equipment in working condition
• Perform other duties as assigned by supervisor

Skills

Customer service

Communication

Teamwork

Multitasking

Composure under pressure

Tech proficiency

Tools

Alice system

Job description

Job Details

Job Location: Lone Star Court - Austin, TX 78758

Position Type: Full Time

Salary Range: $16.00

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

Clean and service all occupied or vacant rooms according to hotel standards

ESSENTIAL DUTIES & FUNCTIONS

• Thoroughly clean and restock guest rooms in accordance with hotel standards
• Set-up VIP rooms as assigned
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions.
• Any other duties assigned by your immediate supervisor

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

PHYSICAL REQUIREMENTS

• Standing/Walking: Frequently. Walking up to two miles per day on cement, tile, asphalt, and carpet.
• Crouching (Bend at knees): Frequently. While cleaning guestrooms.
• Stooping (Bend at waist): Frequently. While cleaning guestrooms.
• Twisting (Knees/waist/Neck): Loading and unloading linen.
• Climbing: Occasionally. Climbing to the top shelves in linen rooms.
• Reaching (Overhead/extension): Frequently. For Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs
• ironing boards, and linen shelves.
• Handling/Grasping: Frequently. Handling linen, trash, and guest cleaning supplies.
• Pushing/Pulling: Average weight frequently 50 lbs.
• Lifting/Carrying: Average weight frequently 20 lbs.

WORKING ENVIRONMENT

• Interior: To include guestrooms, meeting space, storage closets, lobby, laundry areas; variety of surfaces/ textures.
• Exterior: Exposure to variety of elements based on weather conditions (heat/cold/rain/wind/ice)

QUALIFICATIONS (CANDIDATE PROFILE)

• Hotel Operations or Customer Service preferred
• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs- Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)

BENEFITS

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.