0793 Key Holder

Books A Million; Rocky Mount (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Books A Million in Rocky Mount, NC is seeking a Keyholder who acts as a limited Manager on Duty, maintaining store security and assisting the management team.

This role emphasizes leadership, customer service, merchandising, team development, and daily operations. The ideal candidate will have a high school diploma and prior supervisory experience, and be capable of handling banking tasks and basic POS activities.

Qualifications

• High school diploma or equivalent.
• Previous supervisor experience.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Lead assigned category team and uphold store policies.
• Operate the store as a limited Manager On Duty with management team.
• Maintain store security as a key-holding manager.
• Provide excellent customer service and resolve customer complaints.
• Maintain merchandising and store cleanliness; ensure operational efficiency.
• Train and develop associates; facilitate cross-training for development.
• Communicate via daily briefings and weekly/monthly meetings with staff.
• Handle bank deposits and change orders as needed.
• Procure café grocery supplies as needed.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Communication

Cash handling

Merchandising

Education

High school diploma or equivalent

Previous supervisor experience

Tools

POS system

Cash register

Computer skills

Job description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

The Keyholder operates as a limited Manager On Duty in conjunction with the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Perform other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications And Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical And Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job