0171 Key Holder

Books A Million; Beckley (WV); On-site; USD 32,000 - 40,000; Full time

Job summary

Books A Million is seeking a reliable Keyholder in Beckley, WV to support store leadership as a limited Manager on Duty. The role emphasizes security, cash handling, and daily store operations.

You will lead category teams, ensure policy compliance, train associates, and handle customer inquiries while maintaining high service standards. A high school diploma and supervisory experience are preferred, with background screenings required.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in a supervisor role is preferred.
• Must be 18 years or older and able to pass background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store per Company policies.
• Acts as limited Manager On Duty with the management team.
• Maintains store security as a key-holding manager.
• Handles customer complaints to a satisfactory conclusion.
• Maintains merchandising, cleanliness, and operational efficiency.
• Trains and develops associates within category and facilitates cross-training.
• Communicates with staff via daily briefings and regular meetings.
• Drops off bank deposits and handles change orders as needed.
• Picks up café grocery supplies as required.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Action oriented

Education

High school diploma or equivalent

Supervisor experience

Tools

POS system

Computer skills

Job description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Perform other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications And Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical And Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job