Key Holder

Books A Million; Rocky Mount (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Books-A-Million in Rocky Mount, NC seeks a Keyholder to act as a limited Manager On Duty, safeguarding store operations and guiding the team in daily activities.

The role emphasizes customer service, merchandising, and staff development, with banking responsibilities and cross-training opportunities. A high school diploma and supervisory experience are preferred, along with strong communication skills.

Qualifications

• High school diploma or equivalent.
• Experience in a supervisor role is preferred.
• Strong communication skills and a customer-service mindset.

Responsibilities

• Lead assigned category team and maximize profits and customer service.
• Operate the store as a limited Manager On Duty with the management team.
• Maintain store security as a key-holding member of management.
• Ensure high level of customer service and resolve complaints to satisfaction.
• Maintain merchandising standards and store cleanliness while ensuring operational efficiency.
• Train and develop associates and facilitate cross-training.
• Communicate effectively with staff through daily briefings and meetings.
• Handle banking tasks including deposits and change orders.
• Perform additional duties as assigned.

Skills

Verbal & Written Communication

Action Orientation

Interpersonal Skills

Education

High school diploma or equivalent

Tools

POS System

Job description

Description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Perform other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications and Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job