0423 Key Holder

Books A Million; Hammond (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Books A Million in Hammond, LA seeks a Keyholder to act as a limited Manager on Duty, maintaining store security and supporting the management team.

You will lead a category team to maximize profits and service, train associates, ensure merchandising and cleanliness, and handle daily tasks such as banking, restocking, and coordinating communications. This role requires a high school diploma and prior supervisory experience.

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• Must be 18 years of age or older and able to pass background screenings.

Responsibilities

• Lead assigned category team to maximize profits and customer service while following company policies.
• Operate the store as a limited Manager On Duty with the management team.
• Maintain store security as a key-holding member of management.
• Ensure high level of customer service and resolve complaints to a satisfactory conclusion.
• Maintain merchandising, cleanliness, and operational efficiency.
• Train and develop Associates within category and facilitate cross-training.
• Communicate store updates through daily briefings and weekly/monthly meetings.
• Drop off bank deposits and pick up change orders as needed.
• Pick up café/grocery supplies (milk, baked goods, etc.) as needed.
• Perform other duties as assigned.

Skills

Strong verbal and written communicatie

Action orientation

Interpersonal skills

Education

High school diploma or equivalent

Tools

Computer skills

Cash register skills

Job description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

The Keyholder operates as a limited Manager On Duty in conjunction with the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Perform other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications And Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical And Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job