0000002782.APPLICATION SUPPORT TECHNICIAN.DISTRICT ATTORNEY 'S OFFICE

Dallas County; Dallas (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Dallas County is seeking an Information Technology professional to support the District Attorney's Office software applications. The role focuses on training users, managing user accounts, and troubleshooting across systems to ensure smooth operations.

Responsibilities include preparing training materials, coordinating with staff, and assisting with testing of new software features. A strong background in office software and security clearances is required.

Qualifications

• High school diploma or GED plus 4 years of experience supporting departmental applications.
• Familiarity with standard office software and audit-friendly templates.
• Must pass a background investigation and fingerprint check.

Responsibilities

• Trains users on functionality and changes; develops training materials and labs.
• Sets up and modifies user accounts; updates case assignments.
• Troubleshoots software issues; documents problems and fixes; tracks activity.
• Handles media/file issues including uploads/downloads and AV software configurations.
• Creates or updates document templates and coding templates.
• Participates in testing of new software or features.
• Performs other duties as assigned.

Skills

Office software

Adobe Acrobat

Nuance

Web browser

Audio/video recording

Education

High school diploma or GED

Tools

Adobe Acrobat

Nuance

Job description

0000002782.APPLICATION SUPPORT TECHNICIAN.DISTRICT ATTORNEY 'S OFFICE

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Job Description

Supports the training and operations functions of specific software applications including user account management, training users, and troubleshooting all aspects of the system.

Responsibilities

• 1. Trains users on functionality and changes; routinely interfaces with users to determine and assist with issues. Assists with development of technical training programs, materials, and lab exercises. Assists with evaluation of trainee performance and the training program.
• 2. Sets up and modifies user accounts. Updates case assignments following staffing changes.
• 3. Assists with troubleshooting of software issues, refers unresolved system and application issues to technical staff; documents system problems and resolutions. Maintains activity-tracking systems.
• 4. Assists with issues related to media and other files including upload/download of files/discs, audio/video software, and other file issues.
• 5. Creates or assists with document templates, prosing templates, updating of various prosing codes.
• 6. Participates in researching and testing of new software or updated features.
• 7. Performs other duties as assigned.

Qualifications

Education, Experience and Training: Graduation from an accredited high school/GED Program plus four (4) years experience supporting departmental applications.

Special Requirements/Knowledge, Skills & Abilities: Familiarity with standard office software, including template/fillable forms creation including Adobe Acrobat/ Nuance, web browser and audio/video recording software configuration options and settings preferred. Prior work experience/familiarity with department operations/workflow. Must pass a background investigation.

“Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.”

Physical/Environmental Requirements: Standard office environment. Ability to lift and carry up to 50 lbs. unassisted.

Job Info

• Job Identification 26000622
• Job Schedule Full time
• Job Shift Day