VIP Travel Concierge & Reservations - Remote

Emerging Travel Group; Muratpaşa, Fatih; Remote; TRY 495,000 - 619,000; Full time

Benefits offered by this job

Remote Work

Great Team

Flexible Schedule

Job summary

Emerging Travel Group, a global travel-tech company, seeks a Premier Reservation Manager to ensure seamless VIP client experiences and smooth operations. You will manage hotel bookings, transport, and excursions, crafting commercial offers and coordinating with hotels and suppliers.

Ideal candidates have upper-intermediate English and Russian, strong communication and problem-solving skills, and experience in travel or concierge services.

Qualifications

• English proficiency at an upper-intermediate level (spoken and written).
• Russian proficiency at an upper-intermediate level (spoken and written).
• Soft skills: kindness, empathy, stress-resistance, politeness, and responsibility.
• Ability to learn quickly and stay results-focused.
• Experience in tourism, concierge agency, TMC, DMC or tour operator companies.

Responsibilities

• Handle VIP client bookings for hotels, transport, and excursions.
• Prepare and present commercial offers to clients.
• Search and book accommodations and add-on services per requests.
• Negotiate costs, cancellation terms and payments with hotels and suppliers.
• Support clients with cancellations, changes, relocations and related issues.

Skills

English Upper-Int

Russian Upper-Int

Soft Skills

Quick Learner

Travel Knowledge

Hotels Russia/Destinations

Tech Requirements

Job description

Emerging Travel Group, a global travel-tech company, seeks a Premier Reservation Manager to ensure seamless VIP client experiences and smooth operations. You will manage hotel bookings, transport, and excursions, crafting commercial offers and coordinating with hotels and suppliers.

Ideal candidates have upper-intermediate English and Russian, strong communication and problem-solving skills, and experience in travel or concierge services.