Premier Reservation Manager

Emerging Travel Group; Muratpaşa, Fatih; Remote; TRY 495,000 - 619,000; Full time

Benefits offered by this job

Remote Work

Great Team

Flexible Schedule

Job summary

Emerging Travel Group, a global travel-tech company, seeks a Premier Reservation Manager to ensure seamless VIP client experiences and smooth operations. You will manage hotel bookings, transport, and excursions, crafting commercial offers and coordinating with hotels and suppliers.

Ideal candidates have upper-intermediate English and Russian, strong communication and problem-solving skills, and experience in travel or concierge services.

Qualifications

• English proficiency at an upper-intermediate level (spoken and written).
• Russian proficiency at an upper-intermediate level (spoken and written).
• Soft skills: kindness, empathy, stress-resistance, politeness, and responsibility.
• Ability to learn quickly and stay results-focused.
• Experience in tourism, concierge agency, TMC, DMC or tour operator companies.

Responsibilities

• Handle VIP client bookings for hotels, transport, and excursions.
• Prepare and present commercial offers to clients.
• Search and book accommodations and add-on services per requests.
• Negotiate costs, cancellation terms and payments with hotels and suppliers.
• Support clients with cancellations, changes, relocations and related issues.

Skills

English Upper-Int

Russian Upper-Int

Soft Skills

Quick Learner

Travel Knowledge

Hotels Russia/Destinations

Tech Requirements

Job description

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Premier Reservation Manager to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

Work with VIP clients:

• Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
• Formation of a commercial offer to the client;
• Searching and booking of accommodation options, additional services, according to the request;
• Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
• Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).
• Russian Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Travel Knowledge: Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
• Knowledge of the bases of hotels in Russian Federation and popular destinations: countries in Europe, Asia.
• Tech Requirements: A functioning computer and microphone.

What We Offer:

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Flexible Schedule: 2 days-on after 2-days off from from 9 a.m. to 9 p.m. GMT +3.
• Competitive Salary: Earn a base salary of 800 EUR + up to 200 EUR in bonus KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.

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If this sounds like the perfect fit for you, we’d love to hear from you!

Emerging Travel Group is a global travel-tech company whose brands have been operating in over220 source markets since 2010. We specialize in developing advanced online booking platformsfor all types of clients — from individual tourists to travel agents and companies organizingbusiness trips. Our solutions empower hoteliers to effortlessly showcase their accommodations,boosting visibility and attracting a broader audience.

Our mission is to create, distribute, and operate the most convenient travel products. Weconstantly innovate and break the rules of the highly complex travel industry to make travelmore widely available for individuals, more rewarding for professionals, and simpler foreveryone.