Premier Reservation Manager

RateHawk; Muratpaşa; Remote; TRY 495,000 - 619,000; Full time

Benefits offered by this job

Remote work

Great team

Flexible schedule

Competitive salary

Challenging tasks

Continuous learning

Corporate discounts

Job summary

RateHawk, a fast-growing international travel-tech company, is seeking a Premier Reservation Manager to keep VIP clients satisfied and operations smooth. You will work with VIP clients to arrange hotel bookings, transport, and excursions worldwide.

The role requires upper-intermediate English and Russian, strong communication, and travel industry knowledge. We offer remote work, a friendly team, flexible schedule, base salary 800 EUR plus up to 200 EUR KPI bonus, and access to seminars and

Qualifications

• Proficiency in English and Russian at upper-intermediate level.
• Experience in travel, concierge agency, TMC, DMC or tour operator industries.
• Knowledge of hotels in Russia and popular destinations in Europe and Asia.

Responsibilities

• Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world.
• Formation of a commercial offer to the client.
• Searching and booking of accommodation options, additional services, according to the request.
• Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers.
• Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

Skills

English Proficiency

Russian Proficiency

Soft Skills

Travel Knowledge

Hotels in RF

Job description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Premier Reservation Manager to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

Work with VIP clients:

• Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
• Formation of a commercial offer to the client;
• Searching and booking of accommodation options, additional services, according to the request;
• Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
• Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).
• Russian Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Travel Knowledge: Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
• Knowledge of the bases of hotels in Russian Federation and popular destinations: countries in Europe, Asia.

• Tech Requirements: A functioning computer and microphone.

What We Offer:

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Flexible Schedule: 2 days-on after 2-days off from from 9 a.m. to 9 p.m. GMT +3.
• Competitive Salary: Earn a base salary of 800 EUR + up to 200 EUR in bonus KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.

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