VIP Crypto Relationship Manager — Turkey | Global Impact

Bybit; Fatih; On-site; TRY 400,000 - 640,000; Full time

Job summary

Bybit, established in 2018, is a leading cryptocurrency exchange with global reach. We are seeking an enthusiastic Relationship Manager to join our VIP team in Turkey Region, serving as the primary contact to enhance client experience, loyalty, and regional business growth.

You will manage a portfolio of global VIP clients, coordinate with internal teams to deliver best-in-class service, analyze client needs, and uphold Bybit's high standards in a fast-moving crypto environment.

Qualifications

• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.
• Experience working in trading platforms or exchanges is highly advantageous.
• Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred.
• Strong communication and written skills.
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.
• Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations.

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients.
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication.
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers.
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports.
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Skills

Client portfolio management

Relationship management

Global VIP clients

Sales

Job description

Bybit, established in 2018, is a leading cryptocurrency exchange with global reach. We are seeking an enthusiastic Relationship Manager to join our VIP team in Turkey Region, serving as the primary contact to enhance client experience, loyalty, and regional business growth.

You will manage a portfolio of global VIP clients, coordinate with internal teams to deliver best-in-class service, analyze client needs, and uphold Bybit's high standards in a fast-moving crypto environment.