Turkish-Speaking CX Specialist (Work Permit Sponsored)

TELUS Digital; Turkey; On-site; TRY 933,000 - 1,244,000; Full time

Benefits offered by this job

Full work permit sponsorship

Relocation bonus €1,200 gross

21 days company-provided accommodation

Paid training

Health insurance

Career development

Team environment

Job summary

TELUS Digital Bulgaria, based in Sofia, Bulgaria, is actively recruiting a Customer Support Specialist fluent in Turkish and English. The role includes full work permit sponsorship, relocation assistance, and 21 days of company-provided accommodation on arrival, along with comprehensive training and health coverage.

The successful candidate will join a supportive international team and handle inquiries via phone, email, chat or tickets, ensuring top customer experience and satisfaction.

Qualifications

• Fluent Turkish and English required.
• Excellent communication skills.
• Willingness to relocate for Sofia, Bulgaria position.

Responsibilities

• Deliver high-quality customer support across phone, email, chat or tickets.
• Identify and assess customers' needs to improve CX.
• Collaborate with team to resolve inquiries and provide product guidance.

Skills

Fluent Turkish

Fluent English

Excellent communication

Job description

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Are you ready to take the next step in your career?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

We are actively recruiting international talent and providing full work permit sponsorship for non-EU citizens, making it easy for you to relocate and grow your career with us.

As a Customer Support Specialist with Turkish and English you will be a part of a great team and all together will:

• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in Turkish and English and have excellent communication skills.

We Offer:

• Full work permit and visa sponsorship assistance
• Relocation Bonus: €1,200 Gross (paid in 2 instalments)
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

Ready to start your international career journey?

About us:

TELUS Digital Bulgaria is the country's largest employer in the CX (Customer Experience) industry with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.