Turkish Consumer Affairs Specialist - Hybrid Role

Colgate; Fatih; Hybrid; TRY 180,000 - 280,000; Full time

Job summary

Colgate-Palmolive, Istanbul, Turkey, seeks a Consumer Affairs Specialist for a 1-year fixed-term contract. The role leads communications with consumers, coordinates an outsourced customer service agency, and ensures compliant, high-quality consumer experiences across Colgate brands in Turkey.

Requirements include 0–2 years in consumer affairs, excellent Turkish, good English, and strong cross-functional collaboration.

Qualifications

• 0–2 years of experience in consumer affairs or a similar role.
• Experience with outsourced customer service agencies/BPO is preferred.
• Excellent verbal and written Turkish; good command of English.

Responsibilities

• Oversee the external customer service agency and coordinate day-to-day performance.
• Manage resolutions, including compensation, refunds, and exchanges.
• Coordinate stock management for consumer resolutions.
• Ensure communications are compliant with internal policies and documented.
• Prepare monthly and annual consumer affairs reports for stakeholders.

Skills

Turkish language

English language

Communication skills

Cross-functional collaboration

Job description

Colgate-Palmolive, Istanbul, Turkey, seeks a Consumer Affairs Specialist for a 1-year fixed-term contract. The role leads communications with consumers, coordinates an outsourced customer service agency, and ensures compliant, high-quality consumer experiences across Colgate brands in Turkey.

Requirements include 0–2 years in consumer affairs, excellent Turkish, good English, and strong cross-functional collaboration.