Customer Development Manager

Colgate; Fatih; On-site; TRY 320,000 - 540,000; Full time

Benefits offered by this job

International working environment

Comprehensive Medical and Life Insur.

24/7 Employee Assistance Program

Job summary

Colgate-Palmolive in Istanbul seeks a Customer Development Manager – Indirect Trade (IDT) to drive sustainable growth in sales, profitability, and market share. You will lead partnerships with Local SPMs and elevate in-store execution across channels.

In this role, you will negotiate listings, planograms, displays, and promotions, while collaborating with cross-functional teams to optimize shelf management and 5P adherence. Fluent in English and Turkish required.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 5 years of Customer Management experience in FMCG.
• Fluent in English and Turkish.

Responsibilities

• Lead and grow Indirect Trade in Local SPMs with a focus on sustainable, profitable growth.
• Strengthen organizational effectiveness and efficiency through best-in-class execution.
• Be a key partner to internal and external stakeholders to win at the point of purchase.
• Build partnerships with Local SPM in Istanbul to achieve sales targets.
• Lead negotiations for new product listings, planograms, shelf layouts, in-store displays, and promotions.
• Collaborate to develop tools and merchandising materials and drive shelf management.

Skills

Cross-functional collaboration

Commercial acumen

Negotiation

Analytical skills

Coaching mindset

Growth mindset

Education

Bachelor’s degree

Job description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

No Relocation Assistance Offered

Job Number#174261 - Istanbul, Turkey, Turkey

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Join Colgate-Palmolive and help us shape the future of everyday care!

We are looking for a Customer Development Manager – Indirect Trade (IDT) Local SPM who will drive sustainable growth in sales, profitability, market share and product distribution. In this role, you’ll be at the heart of our commercial strategy, building strong partnerships and elevating execution in-store.

Role Summary

As the Customer Development Manager – Indirect Trade (IDT), you will:

• Lead and grow our Indirect Trade business in Local SPMs with a focus on sustainable, profitable growth
• Strengthen organizational effectiveness and efficiency through best-in-class execution
• Be a key partnerto internal and external stakeholders to win at the point of purchase

Key Responsibilities

• Build and support a strong partnership between Colgate-Palmolive and the Local SPM in Istanbul to achieve sales targets
• Lead negotiations for:
  • New product listings
  • Planograms and shelf layouts
  • In-store displays
  • Promotion execution at regional and/or store level
• Collaborate with the Shopper Development Manager to:
  • Develop tools and merchandising materials
  • Design impactful in-store programs
  • Drive effective shelf management that converts shoppers into buyers
• Clearly communicate in-store objectives and ensure excellent execution of the 5Ps:
  • Product availability
  • Assortment by store format
  • Shelf pricing (regular and promotional)
  • Promotion implementation vs. plan
  • Share of shelf, planogram compliance and POP placement
• Monitor 5P compliancevs. objectives, track performance, and identify gaps and opportunities
• Run rigorous pre-evaluation (what-if) analysis of 5P activities, leveraging cross-functional input(e.g., Finance, Customer Logistics)
• Conduct post-activity evaluations, compare with pre-analysis, and explain variances and learnings
• Manage and monitor distributors’ inventories and stock availability to avoid out-of-stocks and maximize opportunities
• Collaborate with key stakeholderson additional strategic and operational initiatives
• Ensure full compliance with Colgate-Palmolive policies and standards

Required Qualifications

• Bachelor’s degree in relative area
• Minimum 5 years of Customer Management experience in the FMCG industry, ideally in a similar category/channel
• Fluent in English and Turkish

Knowledge, Skills & Abilities

• Strong cross-functional collaboration skills to drive executional excellence and business results
• Solid commercial acumen and analytical skills
• Strong coaching mindset, problem-solving orientation and growth mindset
• Excellent negotiation skills and the ability to build trusted, long-term partnerships

What We Offer

• International working environment with a global, well-loved brand
• Comprehensive Medical and Life Insurancecoverage
• 24/7 Employee Assistance Program to support your wellbeing

If you’re passionate about FMCG, love working with customers and shoppers, and are excited to make an impact in a global company, we’d love to hear from you.

Ready to grow your career with Colgate-Palmolive?

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.