Service Sales Representative (German speaker)

Eaton; Fatih; On-site; TRY 1,406,469 - 2,812,939; Full time

Benefits offered by this job

Flexible home office across EMEA

Eaton University learning

Career growth opportunities

Competitive compensation

Job summary

Eaton's Services team is accelerating growth by promoting and selling distributed services and products through phone or email. The Sales Support Representative (German speaker) grows revenue, enhances customer satisfaction, manages quotes, and builds strong relationships with customers and partners.

Collaboration with sales, finance, product, and marketing is essential to success. Responsibilities include leading quotes, account management, and proactive problem solving while supporting field

Qualifications

• Bachelor’s degree from an accredited institution or equivalent professional degree.
• Minimum 2 years of sales experience, preferably in electrical/IT/telecommunications.

Responsibilities

• Promote and sell distributed services and products via phone or e‑mail; educate customers on the impact the product has on their business and offer related services or product replacements.
• Generate and follow up on service quotations sent to customers.
• Proactively understand and solve customer needs and identify solutions to non‑standard tasks/queries.
• Provide thorough follow‑up on ongoing quotes until receiving a purchase order from the customer.
• Contact customers based on generated leads to increase service revenue.
• Gain deep understanding of the distributed product portfolio and related services, maximizing sales potential.
• Establish professional and best‑practice contacts with customers.
• Co‑operate constantly with sales, finance, and product departments to acquire and maintain extensive knowledge of internal processes; collaborate with technical sales support and marketing.
• Instigate regular meetings with sales and channel managers to establish and verify forecasts and work progress.
• Take direct ownership of some accounts (e.g., contract renewals, less technical sales).
• Detect and escape problems or errors with data that the representative is responsible for.
• Manage service maintenance contracts and focus on upsell to capture new business opportunities.

Skills

German B2-C1

English fluent

Software applications

Technical sales

Market knowledge

Export rules

Negotiation

Communication

CRM tools

Relationship building

Education

Bachelor’s degree

Tools

CRM systems

Job description

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us: https://www.youtube.com/watch?v=JzZfovyFZcY

Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide. The Sales Support Representative (German speaker) is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.

Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.

Responsibilities

• Promote and sell distributed services and products via phone or e‑mail; educate customers on the impact the product has on their business and offer related services or product replacements.
• Generate and follow up on service quotations sent to customers.
• Proactively understand and solve customer needs and identify solutions to non‑standard tasks/queries.
• Provide thorough follow‑up on ongoing quotes until receiving a purchase order from the customer.
• Contact customers based on generated leads to increase service revenue.
• Gain deep understanding of the distributed product portfolio and related services, maximizing sales potential.
• Establish professional and best‑practice contacts with customers.
• Co‑operate constantly with sales, finance, and product departments to acquire and maintain extensive knowledge of internal processes; collaborate with technical sales support and marketing.
• Instigate regular meetings with sales and channel managers to establish and verify forecasts and work progress.
• Take direct ownership of some accounts (e.g., contract renewals, less technical sales).
• Detect and escape problems or errors with data that the representative is responsible for.
• Manage service maintenance contracts and focus on upsell to capture new business opportunities.

Qualifications

• Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree.
• Minimum 2 years of sales experience, preferably in electrical/IT/telecommunications.

Skills

• Languages: German (B2–C1) and English (fluent) required; additional European languages are an advantage.
• Strong understanding of software applications and customization capabilities.
• Technical sales aptitude and analytical skills.
• Knowledge of market, industry, channel, and competitive dynamics.
• Knowledge of export business rules (as required).
• Negotiation and consultative selling skills.
• Excellent written and verbal communication and interpersonal skills.
• Ability to build and maintain positive customer relationships through active listening and timely issue resolution.
• Strong business acumen and ability to navigate corporate and channel structures.
• Teamwork, networking, and continuous learning mindset.
• Adaptability and ability to drive change and process improvements.
• Ability to build and manage a sales funnel using CRM tools with accurate reporting.

Benefits

• Competitive compensation and benefits package.
• Challenging projects in a dynamic collaborative team.
• Flexible working solutions (home office) available across different EMEA locations; check with site HR for specific options.
• Internal promotion opportunities whenever possible and long‑term investment in employee growth through ongoing learning and development via Eaton University.
• Commitment to reliability, safety, efficiency, and sustainability to improve people’s lives and the environment through power management technologies.