Technical Services Manager – Türkiye & MEP

BP PLC; Fatih; Hybrid; TRY 600,000 - 900,000; Full time

Job summary

Castrol Türkiye, Middle East & Pakistan seeks a Technical Services Manager to strengthen distributor capabilities across Automotive, Heavy Duty and Industrial segments. You will coach distributor teams, deliver high‑quality technical services, and ensure world‑class support for OEM accounts and prospects.

The role requires leading technical training programs, building senior relationships with major OEMs, and collaborating with sales and marketing on product portfolio strategy while traveling up

Qualifications

• University degree in engineering (e.g., Mechanical, Chemical, Mechatronics).
• 10–12 years of proven leadership in technical roles within automotive/industrial sectors.
• 3+ years of experience with indirect channel environments and distributor partnerships.

Responsibilities

• Upskill distributor technical, sales & marketing staff through structured training.
• Provide frontline technical support and solve complex issues for OEMs.
• Lead roll-out of technical trainings and collaborate with marketing on portfolio harmonisation.

Skills

Coaching

Channel Management

Technical Leadership

Lubricants Knowledge

Customer Relationships

Data Analysis

Negotiation

Education

Bachelor's degree in Engineering

Job description

Job Family Group: Business Support Group Job Description: It's more than just oil. It Is liquid engineering. Castrol provides all the oils, fluids and lubricants the world needs, for every driver, every rider and every industry. Castrol is here to serve every driver, every motorcyclist and every industry on earth. We do this through Liquid Engineering. That means crafting high performance oils, lubricants, fluids and greases for every application you can imagine. We also know that you need every part of your world to run efficiently, so we lubricate every part of the car or motorcycle you own, the escalators at your local shopping mall, the elevator at your office, and even the production line that made your refrigerator. We are here for you in the world's mines and quarries, its cruise ships and airliners, its wind farms and wheat fields. Whatever you need, we help make it happen.

Job Purpose

The Technical Services Manager, Türkiye, Middle East & Pakistan (MEP) is responsible for strengthening distributor technical capabilities in Türkiye, Middle East & Pakistan by coaching, developing, and upskilling distributor teams in support of the Automotive, Heavy Duty, and Industrial business segments. The role drives technical excellence and customer value through the delivery of high-quality technical services, expert coaching, and capability-building initiatives. In addition, the role is responsible for supporting Direct OEM channel in Türkiye by providing expert technical advice, resolving complex technical challenges, fostering strategic customer relationships, and ensuring the consistent delivery of world-class technical support and service solutions for OEM customers and prospects.

Key Accountabilities

• Acting and behaving according to Castrol Global Business Principles, Code of Conduct, HSE standards and policies.
• Upskilling distributor’s technical, sales & marketing staff through coaching, structured training programs (ex. TRE or TTT), knowledge transfer and consistent updating on Castrol’s portfolio changes & standard processes in all business segments (Automtive, heavy duty and industrial).
• Coaching distributors technical tags to deliver high‑impact case studies, value projects for their HD & Industrial accounts, and champion customer intimacy as a Castrol technology ambassador.
• Develop distributor’s technical tags capability to be able provide onsite inspections and field plant audits, delivering to technical services and providing customers with valuable findings, recommendations and solutions.
• Provide second level support for distributors through solving complex technical issues, manage complex field trials, pilot new innovative technical services and develop lubrication guidelines.
• Lead roll out of technical trainings programs addressing Castrol end consumers (Mechanics, Independent workshops (IWS), branded workshops (BIWS), Franchised Workshops (FWS).
• Support/promote Technology Conferences, products launch events, seminars & webinars.
• Actively collaborate with sales and marketing to shape & review products and service portfolio to fulfil business needs and follow market dynamics.
• Provide front line technical support to advise OEMs accounts and prospects, including problem solving, troubleshooting and application advice.
• Build and maintain senior‑level relationships with major OEMs customers.
• Demonstrate the solid understanding of OEMs specs and market requirements to identify portfolio gaps and lead internal communications with Technology deployment and R&D as needed.
• Actively collaborate with marketing on portfolio harmonisation process at OEM level, including smooth conversion of customers caused by product introductions and retirements.
• Liaise with marketing Portfolio Managers for product portfolio issues as appropriate.
• Offer innovative, customer‑centric solutions while applying sound commercial judgment.
• Communicate complex technical issues clearly and manage cross‑functional alignment.
• Foster innovation, resilience, and effective prioritization across multiple technical projects.

Education & Experience

University degree or equivalent experience (e.g. BSc, BEng) in engineering preferably Mechanical Engineering, Chemical Engineering or Mechatronics 10-12 years of proven leadership in technical roles passionate about Automotive, industrial & heavy‑duty sectors, ideally within the Turkish market At least 3 years of experience working within indirect channel environments, partnering with distributors to strengthen proficiencies, drive performance, and support business growth Proven expertise in Automotive and industrial equipment lubrication, reliability engineering and condition monitoring. Strong commercial acumen and indirect channel management with experience driving technical and process‑improvement initiatives. Demonstrated agility in technical or operational environments.

Skills & Proficiencies

Mastery in Automotive and industrial applications and Operations Mastery in Operational maintenance and maintenance strategies Mastery in Lubricants and Lubrications systems operations and troubleshooting Skilled in value selling & negotiation and Key account planning. Skilled in indirect channel management and selling through others Skilled in developing value propositions for distributors. Creative and innovative mindset focused on continuous improvement. Customer-centric approach with a strong service orientation. High levels of resilience, adaptability, and emotional intelligence. Strong sustainability awareness and commitment to responsible practices. Proven track record to prioritize workload and manage complex technical projects effectively.

Why join us?

At Castrol, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Reinvent your career as you help our business meet the challenges of the future.

Travel Requirement

Up to 75% travel should be expected with this role.

Relocation Assistance

This role is not eligible for relocation.

Remote Type

This position is a hybrid of office/remote working.

Skills

• Agility core practices
• Agility core practices
• Business Operations
• Channel Management
• Channel marketing activation
• Coaching
• Commercial performance
• Contract Management
• customer and competitor understanding
• Customer enquiries
• Customer Profitability
• Customer promise execution
• Customer Segmentation
• Customer Service Design
• Data Analysis
• Delivers an effortless customer experience
• Digital Fluency
• Influencing
• Internal alignment
• market
• Negotiating value
• Offer and product knowledge
• Operational pricing
• Sector
• Territory Management
• {+ 1 more}.

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending on your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. We’re an international energy company with global scale, ambitious plans and a team of brilliant people delivering energy to the world, today and tomorrow.