Style Maker – Temporary - Tersane

Golden Goose; Fatih; On-site; TRY 30,000 - 45,000; Full time

Job summary

Golden Goose is seeking a passionate Sales Assistant (Style Maker) in Fatih to enhance customer experience by guiding them through the brand's heritage and personalising their looks. You will play a key role in customer satisfaction through exceptional service and creating enduring relationships.

The ideal candidate should have 1-3 years in luxury retail, fluency in Turkish and English, and a strong focus on customer engagement. This role requires flexibility and an understanding of market trends while contributing positively to the store's operational success.

Qualifications

• Minimum 1-3 years of relevant experience in luxury retail.
• Ability to monitor and understand industry trends.
• Flexibility to adapt to business needs.

Responsibilities

• Assist customers in crafting their ideal looks.
• Engage actively in the sales process.
• Maintain store presentation and compliance with standards.
• Utilise IT tools for enhancing customer engagement.

Skills

Fluency in Turkish

Fluency in English

Customer focus

Presentation skills

Interpersonal skills

Professional selling techniques

Self-motivation

Team player

Job description

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalised Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing upselling and cross‑selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalised offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.

Utilise IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

• Fluency in Turkish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Minimum 1-3 years of relevant experience in luxury retail.
• Self‑motivation with positive attitude and professional selling techniques.
• Good customer focus with strong presentation, interpersonal and communication skills.
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).
• Flexibility to adapt to the evolving needs of the business and our customers.
• Strong team player.
• Location: Tersane.

EEO STATEMENT

We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.