Help Desk Specialist

Karadeniz Holding; Fatih; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working model

One day off on your birthday

Comprehensive private health insurance

Professional and personal development

Job summary

Karadeniz Holding seeks a Help Desk Specialist for its Information Technologies Department at the Kağıthane head office in Istanbul. The role focuses on end-user support, incident resolution, and driving IT service quality.

You will work in a collaborative team, handle tickets via phone, email, and live support, maintain inventory, and support digital transformation initiatives while learning new technologies.

Qualifications

• Bachelor's degree in Computer Engineering, IT, or related fields.
• Minimum 4 years in IT, with at least 2 years in help desk or L1 support.
• Strong communication, problem-solving, and customer-focused mindset.
• Knowledge of IT inventory and asset management processes.
• Ability to work with business units and in a team with motivation.
• Analytical thinking, planning, and follow-up skills.
• Proficiency in PowerPoint, Excel, Visio, MS Office.
• Basic networking and systems knowledge (TCP/IP, LAN/WAN, WLAN).
• Willingness to install and support operations and learn new tech.

Responsibilities

• Respond to internal technical support requests.
• Provide support via phone, email, and live channels.
• Analyze and resolve hardware, software, network, and OS issues.
• Record tickets and ensure follow-up.
• Maintain hardware and software inventory up to date.
• Keep IT infrastructure organized and operational.
• Facilitate knowledge sharing within the team.
• Support new system setups and digital transformation projects.

Skills

IT Support

Communication

PowerPoint

Excel

Visio

MS Office

Networking basics

Teamwork

Customer service

Education

Bachelor's degree in Computer Engineering/IT-related fields

Tools

JIRA

Office 365

ManageEngine

Active Directory

Remote desktop

Job description

QUALIFICATIONS AND JOB DESCRIPTION

Founded in 1948, Karadeniz Holding is a visionary industry leader that supports growth through innovation in a broad range of sectors, primarily energy and shipbuilding, with a strong focus on economic and environmental sustainability.

With over 2,500 employees and operations in more than 20 countries, the Group has an installed capacity of over 7,000 MW. Through its fleet of 40 Powerships, it provides reliable and clean electricity across 4 continents. Operating under its global brand Karpowership, Karadeniz Holding meets up to 100% of the electricity needs in various countries across Europe, Africa, the Americas, and Asia, while generating employment for over 10,000 people worldwide.

We are looking for a Help Desk Specialist to join our Information Technologies Department at our Head Office located in Kağıthane, Istanbul.

WHAT DO WE EXPECT?

• Bachelor's degree in Computer Engineering, Information Technologies, Electrical-Electronics Engineering, Electronics and Communication Engineering, or related fields,
• Minimum 4 years of experience in the IT sector,
• At least 2 years of experience (preferably) in IT help desk, end-user support, and/or L1 technical support,
• Strong communication and problem-solving skills with a customer-oriented mindset,
• Knowledge of IT inventory and asset management processes,
• Ability to communicate effectively with business units and work well in a team, with high motivation,
• Strong analytical thinking, planning, and task follow-up skills,
• Proficiency in PowerPoint, Excel, Visio, and MS Office programs,
• Basic knowledge of networking and systems (TCP/IP, LAN/WAN, WLAN, VLAN, etc.),
• Technical competency to analyze end-user issues within system and network layers,
• Willingness to take an active role in installation and support operations,
• Passion for technology, with a desire to learn and a solution-oriented approach.

PREFERRED QUALIFICATIONS

• ITIL or equivalent certification,
• Experience with JIRA, Office 365, ManageEngine, Active Directory, and remote desktop management tools,
• Knowledge or experience in Windows Server, File Server, DNS, and DHCP,
• Experience working with Windows, macOS, and Ubuntu operating systems.

RESPONSIBILITIES

• Respond to technical support requests from internal users,
• Provide support via phone, email, and live support channels,
• Analyze and resolve hardware, software, network, and operating system issues,
• Record technical support requests and ensure follow-up,
• Keep the hardware and software inventory up to date,
• Ensure that IT infrastructure and shared areas remain organized and operational,
• Facilitate knowledge sharing and collaboration within the team,
• Support new system setups, improvement projects, and digital transformation processes.

WHAT DO WE OFFER?

• Hybrid working model,
• One day off on your birthday,
• Comprehensive private health insurance,
• Professional and personal development training opportunities,
• Special discounts and campaigns for employees.

In line with our "One World" philosophy, we are adding success to our achievements with our colleagues, candidates, and all stakeholders. We are committed to providing equal opportunities for all applicants, regardless of race, religion, language or gender and we crown our success with our diversity.

In accordance with the Law No. 6698 on the Protection of Personal Data, please review the Personal Data Protection Notice for detailed information regarding the processing of your personal data.