System Engineering Specialist

Otto International GmbH, Liaison Office Istanbul; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Otto International GmbH, Liaison Office Istanbul, is seeking an IT Support professional to monitor and handle tickets for the Help Desk, provide remote support for local offices, admin and maintain IT systems, and ensure security and availability across local networks and VC systems.

The ideal candidate has experience in IT support, a good knowledge of servers and networks, is fluent in English, and can manage time effectively while staying up-to-date with digital tools, especially Microsoft 365.

Qualifications

• Experience in an IT system and user support.
• Good knowledge of server infrastructure and networks.
• Hands-on and solution-oriented working style.
• Fluent in English; additional language a plus.

Responsibilities

• Monitor and handle tickets for IT Support Help Desk covering Asia and Europe hours.
• Monitor IT security alert events and respond during Asia/Europe hours.
• Provide remote IT support to local offices when on-site support is unavailable.
• Administer and maintain IT systems, servers, and infrastructure locally.
• Provide on-site tech support and troubleshoot hardware and software issues.
• Manage user accounts, access rights, and system configurations.
• Monitor system performance and ensure availability and security.
• Maintain documentation of IT systems and support activities.
• Educate teams on digital tools and self-learning; keep skills up-to-date.
• Provide basic and advanced IT training on Microsoft 365 to users.

Skills

IT support

Server infrastructure

Time management

English fluency

Tools

Microsoft 365

Job description

In Otto International, It starts with us; Our outstanding products and services are made possible by our most valuable resource: our people. It is their skills, passion, and precision that empower our excellent, customer-centric solutions.

Key Responsibilities & Duties:

• Together with Asia colleagues, monitor and handle tickets for IT Support Help Desk (support.ottoint.com) covering the time range for Asia office hours and Europe working hours.
• Together with Asia colleagues, monitor and handle IT security risk alert events (like for alerts when a user clicks a link in a Spam Email and the account get compromised) covering the time range for Asia office hours and Europe working hours also.
• Provide remote IT support to local offices like Oi SCANTHOR/Oi HH when the local IT support is not available.
• Administer and maintain IT systems, servers, and infrastructure (focus local systems (network access, visitor screen, VC systems) and local access to global systems)
• Provide on-site technical support and troubleshoot hardware and software issues
• Manage user accounts, access rights, and system configurations
• Monitor system performance and ensure availability and security
• Maintain documentation of IT systems and support activities
• Educate teams and users about the digital solution, self-learning and tools available, while independently keeping your own technical knowledge up-to-date
• Provide basic and advance help in IT training, software knowledge (primarily Microsoft 365) to user

Key Requirements:

• Experience in an IT system and user support
• Good knowledge of server infrastructure, networks, and common operating systems
• Hands-on and solution-oriented working style
• Fluent in English; additional language a plus
• Excellent time management skills and can make decisions quickly

Core Competencies (Leading Yourself):

• By 'pushing the limits', I am committed to exceeding our customers' expectations by constantly seeking and acting on feedback with passion
• I am a role model by showing respect and valuing how people's diverse backgrounds, ideas, experiences and cultures can add value to our business
• I actively cooperate within and across teams, departments, functions and/or locations
• I am curious, open-minded, eager to learn, and ready to try new and innovative ways of working
• I openly admit to and learn from my mistakes and past experiences
• I see the bigger picture and understand the company's overall strategy and vision
• I strive for continued and sustainable operational excellence by maintaining a cost-conscious mind-set

Otto International is a one-stop-shop for first-class sourcing services, with over 50 years of experience in the world’s major production markets. We create tailor-made solutions for our customers that support our partners and protect our planet. From the beginning our sourcing base has always been in East Asia, but over our long history we have expanded into new production markets in the region. We now also operate in India and Europe, and we have established a presence in Africa.

Otto International’s merchandisers are globally-connected: wherever you want your products made, we can help you.

25 Global Locations 1,200+ Employees 1,000+ Audited Factories

Otto International belongs to the Otto Group, one of the world’s leading privately owned multi-channel retail groups. Servicing the complex processes specific to this business has always been what we do. We stand out because of our roots, our culture and our tailor-made sourcing solutions.