Support Consultant (m/w/d) E-Invoicing

cbs Corporate Business Solutions GmbH; Konak; On-site; TRY 45,000 - 60,000; Full time

Job summary

cbs Corporate Business Solutions GmbH is establishing a Customer Support Team in Türkiye. This position requires expertise in electronic documents, strong communication skills, and problem-solving abilities. The role is pivotal in monitoring IT servers and ensuring customer satisfaction.

Ideal candidates will have experience with SAP or EDI, a background in IT, and the ability to work shifts including weekends. Join us to drive innovation in customer service and technology consulting.

Qualifications

• Experience with e‑documents such as e‑invoices and e‑ledgers.
• Proven history in IT server monitoring.
• Strong analytical and communication skills in English.
• Ability to work independently and reliably.

Responsibilities

• Leverage experience in electronic documents to address issues.
• Ensure effective communication with clients.
• Conduct detailed error analyses to resolve issues.
• Monitor IT server performance continuously.

Skills

e-Document Expertise

Customer Communication

Problem Analysis

IT Server Monitoring

Analytical Skills

Communication Skills in English

Proactive Problem-Solving

Shift Work Availability

Education

Vocational training (IT specialist, IT system administrator)

Completed studies (business informatics, computer science)

Tools

SAP

EDI

Job description

Customer Support Team – Turkey

We are building a Customer Support Team in Türkiye to enhance our customer service capabilities. This team will play a critical role in monitoring IT servers, handling e‑document issues, and providing exceptional customer support.

Expectations and Tasks

• e‑Document Expertise: Leverage your experience in electronic documents (e‑invoice, e‑delivery, e‑ledger) to address and resolve related issues
• Customer Communication: Maintain clear and effective communication with clients, ensuring all their queries and concerns are promptly addressed
• Problem Analysis and Resolution: Conduct detailed error analyses to troubleshoot and resolve issues as they arise
• Continuous Monitoring: Keep a close eye on IT server performance to ensure smooth operation

Qualifications and Skills

• Experience with SAP or EDI in the support area is highly advantageous
• Proven track record in IT server monitoring
• Strong analytical skills
• Good communication skills in English
• A proactive approach to problem‑solving
• Suitable for shift work plan also on weekends
• Successfully completed vocational training (IT specialist, IT system administrator, comparable commercial training) and/or completed studies (business informatics, computer science or comparable) or professional experience in this field
• Work reliably, independently, and focused
• Interested in modern technologies and innovation topics

• Contact Person: Christina Argyriadou
• Practice: Customer Experience (Salesforce)
• Filter: Work Experience: Professionals
• Area: Technology Consulting