Supply Chain Coordinator

tollgroup; Turkey; On-site; TRY 300,000 - 520,000; Full time

Job summary

Toll Group in Turkey seeks a motivated Supply Chain Coordinator to support the Regional Supply Chain Manager by coordinating suppliers, monitoring performance, and maintaining documentation across regional operations.

You will liaise with Case Management and Operations teams, ensure procedures are followed, and assist with regional updates and reports while upholding compliance and timely delivery.

Qualifications

• Experience working within the Assisted Passage Program, preferably in Case Management, Logistics, Operations, or Administration.
• Demonstrated experience coordinating activities across teams or stakeholders.
• Experience working with service providers or external partners is an advantage.
• Experienced in working with compliance or regulatory protocols and strategies.
• Demonstrated experience of operating in dynamic global operating environments with time sensitive deadlines.

Responsibilities

• Coordinate suppliers and services such as escorts, accommodation, transportation, interpretation, and other program-related services.
• Liaise with Case Management and Operations teams to ensure supply chain services are delivered per procedures.
• Assist in resolving day-to-day operational issues related to supplier services.
• Prepare regional supply chain updates and reports.
• Maintain supplier documentation and records of performance.

Skills

data analysis

visualization

communication

Education

Tertiary qualification in any field

Tools

Microsoft Excel

Outlook

Word

Job description

About Toll Group

At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post – www.tollgroup.com.

At Toll, we move the businesses that move the world. Toll manages and delivers case management and a range of associated services on behalf of the Australian Department of Home Affairs to support Refugee and Humanitarian Visa clients with the medical assessment process and subsequent travel to Australia.

The Supply Chain Coordinator provides operational and coordination support to the Regional Supply Chain Manager to ensure efficient delivery of supply chain services across the region. The role supports supplier coordination, service monitoring, documentation management, and communication between supply chain and other stakeholders.

PRIMARY RESPONSIBILITIES AND OUTPUTS

The primary responsibilities and decisions reside in these areas:

Coordination:

Support the Regional Supply Chain Manager in coordinating suppliers providing services such as escorts, accommodation, transportation, interpretation, and other program-related services.

Liaise with Case Management and Operations teams to ensure supply chain services are delivered in accordance with program procedures.

Assist in resolving day-to-day operational issues related to supplier services.

Supplier Monitoring:

Support the monitoring of supplier performance across the region.

Collect feedback from operational teams regarding supplier service quality and delivery.

Maintain records of supplier performance and elevate issues where required.

Compliance and Documentation:

Assist in maintaining supplier documentation and ensuring records are complete and up to date.

Support the collection of documentation required for supplier compliance checks and internal audits.

Work with the Supply Chain Compliance Analyst to provide regional information when required.

Assist in preparing regional supply chain updates and reports.

ACCOUNTABILITIES

Performance, Planning and Management: Sets clear, measurable performance goals and finds solutions and actions problems that impact performance.

Influence People: Creates a climate where people are motivated to do their best to help the organisation achieve its objective.

Customer Focus: Builds strong customer relationships and delivering customer-centric solutions in culturally diverse in both national and global locations.

Resilience: Maintains stable performance under pressure, opposition, or setbacks (such as time pressure or job ambiguity) in diverse and sometimes challenging locations.

Optimises Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement, problem solving and quality control.

Accountability: Holds self and others accountable to meet commitments.

Policy Compliance: Adherence to relevant Policies and Procedures.

Compliance with legislation, rules, and regulations.

Good awareness and consideration of political implications and religious sensitivities that apply to customers and their host countries.

PRE-REQUISITES:

Knowledge/Experience

Experience working within the Assisted Passage Program, preferably in Case Management, Logistics, Operations, or Administration.

Demonstrated experience coordinating activities across teams or stakeholders.

Experience working with service providers or external partners is an advantage.

Experienced in working with compliance or regulatory protocols and strategies.

Demonstrated experience of operating in dynamic global operating environments with time sensitive deadlines.

Q ualifications / Skills

Desirable: a tertiary qualification in any field.

Microsoft suite of products including Outlook, Excel, and Word.

Good data analysis and visualization skills.

ESSENTIAL PERSONAL ATTRIBUTES

Essential attributes for this position are:

a drive to deliver against our contractual requirements including measuring and monitoring our performance.

a passion for the Program outcomes desire to service the customer and to put their needs first.

strong desire for continuous improvement.

excellent communicator who flourishes in a fast-paced environment.

exceptionally well organised and methodical in approach to service delivery.

Be a strategic thinker who is solutions focused with the ability to problem solve situations at short notice.

CORE COMPETENCIES

1. 1. Possession of high ethical standards with a commitment to equality and diversity
2. 2. Provision of goals and objectives with clear guidelines and direction
3. 3. Clear communication of expectations
4. 4. Flexibility to change opinions
5. 5. Commitment to ongoing training
6. 6. Frequent