Supply Chain Coordinator

Toll Group; Çankaya; On-site; TRY 300,000 - 500,000; Full time

Job summary

Toll Group is seeking a proactive regional supply chain professional to support supplier coordination, monitoring, and compliance across Türkiye. You will liaise with Case Management and Operations to ensure on-time, quality service delivery and resolve daily operational issues.

The role requires experience with service providers, strong coordination skills, and a focus on regulatory compliance and documentation. Join a dynamic team delivering critical logistics solutions in diverse environments.

Qualifications

• Experience coordinating activities across teams or stakeholders.
• Experience working with service providers or external partners.
• Familiarity with compliance or regulatory protocols and strategies.
• Demonstrated ability to operate in dynamic global environments with deadlines.

Responsibilities

• Coordinate suppliers providing services such as escorts, accommodation, transportation, interpretation, and other program-related services.
• Liaise with Case Management and Operations teams to ensure supply chain services meet procedures.
• Assist in resolving day-to-day operational issues related to supplier services.
• Monitor supplier performance and collect feedback from operational teams.

Skills

Coordination

Supplier management

Compliance

Documentation

Education

Teritary qualification (any field)

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

PRIMARY RESPONSIBILITIES AND OUTPUTS

The primary responsibilities and decisions reside in these areas:

Coordination:

• Support the Regional Supply Chain Manager in coordinating suppliers providing services such as escorts, accommodation, transportation, interpretation, and other program-related services.
• Liaise with Case Management and Operations teams to ensure supply chain services are delivered in accordance with program procedures.
• Assist in resolving day-to-day operational issues related to supplier services.

Supplier Monitoring:

• Support the monitoring of supplier performance across the region.
• Collect feedback from operational teams regarding supplier service quality and delivery.
• Maintain records of supplier performance and elevate issues where required.

Compliance and Documentation:

• Assist in maintaining supplier documentation and ensuring records are complete and up to date.
• Support the collection of documentation required for supplier compliance checks and internal audits.
• Work with the Supply Chain Compliance Analyst to provide regional information when required.
• Assist in preparing regional supply chain updates and reports

ACCOUNTABILITIES

• Performance, Planning and Management: Sets clear, measurable performance goals and finds solutions and actions problems that impact performance.
• Influence People: Creates a climate where people are motivated to do their best to help the organisation achieve its objective.
• Customer Focus: Builds strong customer relationships and delivering customer-centric solutions in culturally diverse in both national and global locations.
• Resilience: Maintains stable performance under pressure, opposition, or setbacks (such as time pressure or job ambiguity) in diverse and sometimes challenging locations
• Optimises Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement, problem solving and quality control.
• Accountability: Holds self and others accountable to meet commitments.
• Policy Compliance: Adherence to relevant Policies and Procedures.
• Compliance with legislation, rules, and regulations.
• Good awareness and consideration of political implications and religious sensitivities that apply to customers and their host countries.

PRE-REQUISITES:

Knowledge/Experience

• Experience working within the Assisted Passage Program, preferably in Case Management, Logistics, Operations, or Administration.
• Demonstrated experience coordinating activities across teams or stakeholders.
• Experience working with service providers or external partners is an advantage.
• Experienced in working with compliance or regulatory protocols and strategies
• Demonstrated experience of operating in dynamic global operating environments with time sensitive deadlines

Q** ualifications / Skills**

• Desirable: a tertiary qualification in any field
• Microsoft suite of products including Outlook, Excel, and Word
• Good data analysis and visualization skills

ESSENTIAL PERSONAL ATTRIBUTES

• a drive to deliver against our contractual requirements including measuring and monitoring our performance
• a passion for the Program outcomes desire to service the customer and to put their needs first
• strong desire for continuous improvement
• excellent communicator who flourishes in a fast-paced environment.
• exceptionally well organised and methodical in approach to service delivery.
• Be a strategic thinker who is solutions focused with the ability to problem solve situations at short notice.

CORE COMPETENCIES

The competencies that Toll requires for this role include:

1. Possession of high ethical standards with a commitment to equality and diversity
2. Provision of goals and objectives with clear guidelines and direction
3. Clear communication of expectations
4. Flexibility to change opinions
5. Commitment to ongoing training
6. Frequent and open communication
7. Receptiveness to new ideas and suggestions for improvement

others

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Türkiye and be prepared to undertake pre-employment checks including a criminal history check and medical.