Strategic Client Growth Advisor

SmartRecruiters, Inc.; Fatih; Hybrid; TRY 5,379,000 - 7,335,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ is seeking a senior client services leader to partner with strategic clients, driving growth through consultative insights and strengthening relationships across markets. You will work with clients and internal stakeholders to identify opportunities and ensure exceptional service delivery.

The role requires leading cross-functional teams, managing client accounts, and translating insights into measurable business outcomes, including ownership of NPS and collaboration with Commercial

Qualifications

• Minimum 8 years of relevant experience in client servicing, market research, consulting, consumer insights, marketing consultancy, or related fields.
• Strong understanding of client sales and marketing challenges and the ability to translate insights into actionable business recommendations.
• Demonstrated leadership experience managing strategic clients, projects, or cross-functional teams.
• Strong analytical and problem-solving skills with excellent interpersonal capabilities.
• Ability to work both independently and collaboratively in a team environment.
• Excellent verbal and written communication skills in English and Turkish.

Responsibilities

• Develop strategic client growth plans by aligning business priorities, identifying opportunities, and driving execution against agreed objectives.
• Monitor client feedback and coordinate cross-functional stakeholders to address client challenges, implement solutions, and continuously enhance the client experience and service delivery.
• Manage client relationships and collaborate with Analytics, Insights, and Customer Service teams to ensure high-quality delivery and actionable business recommendations.
• Lead client relationship management throughout issue escalation processes, partnering with internal stakeholders to ensure timely and effective resolution.
• Own the Net Promoter Score (NPS) process and results, ensuring service quality meets client expectations and that client escalations are addressed promptly.
• Partner with Commercial teams to ensure client requirements and service expectations are reflected in account plans and commercial discussions.
• Identify growth opportunities through day-to-day client engagement and collaborate with Commercial teams to support business development initiatives.
• Provide leadership and guidance across cross-functional teams supporting assigned client accounts to ensure an exceptional client experience.

Skills

Analytical skills

Leadership

Client relationship management

Communication (English and Turkish)

Independent and collaborative work

Strategic consulting

Education

University degree

Job description

NielsenIQ is seeking a senior client services leader to partner with strategic clients, driving growth through consultative insights and strengthening relationships across markets. You will work with clients and internal stakeholders to identify opportunities and ensure exceptional service delivery.

The role requires leading cross-functional teams, managing client accounts, and translating insights into measurable business outcomes, including ownership of NPS and collaboration with Commercial