Consultant

SmartRecruiters, Inc.; Fatih; Hybrid; TRY 5,379,000 - 7,335,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ is seeking a senior client services leader to partner with strategic clients, driving growth through consultative insights and strengthening relationships across markets. You will work with clients and internal stakeholders to identify opportunities and ensure exceptional service delivery.

The role requires leading cross-functional teams, managing client accounts, and translating insights into measurable business outcomes, including ownership of NPS and collaboration with Commercial

Qualifications

• Minimum 8 years of relevant experience in client servicing, market research, consulting, consumer insights, marketing consultancy, or related fields.
• Strong understanding of client sales and marketing challenges and the ability to translate insights into actionable business recommendations.
• Demonstrated leadership experience managing strategic clients, projects, or cross-functional teams.
• Strong analytical and problem-solving skills with excellent interpersonal capabilities.
• Ability to work both independently and collaboratively in a team environment.
• Excellent verbal and written communication skills in English and Turkish.

Responsibilities

• Develop strategic client growth plans by aligning business priorities, identifying opportunities, and driving execution against agreed objectives.
• Monitor client feedback and coordinate cross-functional stakeholders to address client challenges, implement solutions, and continuously enhance the client experience and service delivery.
• Manage client relationships and collaborate with Analytics, Insights, and Customer Service teams to ensure high-quality delivery and actionable business recommendations.
• Lead client relationship management throughout issue escalation processes, partnering with internal stakeholders to ensure timely and effective resolution.
• Own the Net Promoter Score (NPS) process and results, ensuring service quality meets client expectations and that client escalations are addressed promptly.
• Partner with Commercial teams to ensure client requirements and service expectations are reflected in account plans and commercial discussions.
• Identify growth opportunities through day-to-day client engagement and collaborate with Commercial teams to support business development initiatives.
• Provide leadership and guidance across cross-functional teams supporting assigned client accounts to ensure an exceptional client experience.

Skills

Analytical skills

Leadership

Client relationship management

Communication (English and Turkish)

Independent and collaborative work

Strategic consulting

Education

University degree

Job description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.

Job Description

This role partners with strategic clients to drive business growth through a consultative approach, delivering actionable insights, strengthening client relationships, and maximizing the value of NielsenIQ solutions. The successful candidate will work closely with clients and internal stakeholders to identify growth opportunities, address business challenges, and ensure exceptional service delivery that supports long-term client success.

Responsibilities

• Develop strategic client growth plans by aligning business priorities, identifying opportunities, and driving execution against agreed objectives.
• Monitor client feedback and proactively coordinate cross-functional stakeholders to address client challenges, implement solutions, and continuously enhance the client experience and service delivery.
• Manage client relationships and collaborate with Analytics, Insights, and Customer Service teams to ensure high-quality delivery and actionable business recommendations.
• Lead client relationship management throughout issue escalation processes, partnering with internal stakeholders to ensure timely and effective resolution.
• Own the Net Promoter Score (NPS) process and results, ensuring service quality meets client expectations and that client escalations are addressed promptly.
• Partner with Commercial teams to ensure client requirements and service expectations are reflected in account plans and commercial discussions.
• Identify growth opportunities through day-to-day client engagement and collaborate with Commercial teams to support business development initiatives.
• Provide leadership and guidance across cross-functional teams supporting assigned client accounts to ensure an exceptional client experience.

Qualifications

• University degree with a minimum of 8 years of relevant experience in client servicing, market research, consulting, consumer insights, marketing consultancy, or related fields.
• Strong understanding of client sales and marketing challenges and the ability to translate insights into actionable business recommendations.
• Demonstrated leadership experience managing strategic clients, projects, or cross-functional teams.
• Strong analytical and problem-solving skills combined with excellent interpersonal capabilities.
• Ability to work both independently and collaboratively in a team environment.
• Excellent verbal and written communication skills in English and Turkish.

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: "https://nielseniq.com/global/en/info/niqs-ai-safety-policies/"

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the "https://nielseniq.com/global/en/news-center/diversity-inclusion"