Store Manager - Istanbul

Laurelton Jewelry; Fatih; On-site; TRY 400,000 - 640,000; Full time

Job summary

Tiffany & Co. is seeking thoughtful, curious, and optimistic talents to deliver excellence and contribute to Tiffany & Co.’s continued legacy in Turkey.

The role focuses on Retail Excellence, Operational Excellence, Team leadership and Talent Management, with requirements including 5–10 years in sales management within luxury retail, strong communication, and flexibility to work non-traditional hours. Turkish and English fluency is mandatory.

Qualifications

• 5–10+ years of sales management experience in retail or luxury retail
• Proven track record in people management, coaching, customer development, sales generation & achieving targets
• Flexibility to work in various roles (sales floor, operations, etc.)
• Willingness to work non-traditional hours including evenings, weekends & holidays
• Superior communication skills, verbal & written; strong interpersonal skills
• Ability to thrive in a fast-paced, changing environment
• Ability to present business strategy using current technology with professional presentation skills
• Demonstrated professional presence and integrity in interactions with clients & staff
• Must have authorization to work in the country of the position
• Turkish and English speaking abilities are mandatory; third language a plus

Responsibilities

• Develop & execute an annual store sales plan to meet targets
• Understand & analyze business needs, productivity and KPIs to provide insights
• Lead daily performance through effective communication at store and SP level
• Execute retail excellence standards across the store
• Collaborate with stakeholders to leverage competitor insights and sales opportunities
• Identify & elevate stock and merchandising needs to drive growth
• Oversee store operations, health & safety, maintenance
• Align resources to reflect store needs and product potential
• Conduct regular team meetings to motivate and engage staff
• Recruit and develop talent; build robust development plans
• Deliver exceptional client experiences and activate new client sources
• Coach teams on CRM usage and client development
• Execute events in partnership with PR to align with commercial goals
• Manage customer issues and maintain lifetime loyalty

Skills

Sales management

People management

Customer development

Communication skills

Leadership

Presentation skills

Education

College/University degree

Graduate gemologist (GIA) coursework

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

• Retail Excellence – Execute exceptional retail performance to ensure sales and service
  • Develop & execute an annual sales plan to deliver the store sales target whilst meeting budget
  • Understand & analyze the business needs, productivity and KPIs and provide business insights
  • Drive the daily performance animation through effective communication at store and SP level
  • Lead the execution of retail excellence standards
  • Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities
    
• Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
  • Identify & elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
  • Own compliance of store operations, health and safety, maintenance and store environment
    
• Team leadership and planning – Improve the business value through leading talent/ individuals/ teams and the optimization of resources
  • Align resources to reflect the store needs; traffic, client profile and product potential
  • Conduct daily and monthly team meetings to motivate and engage team
    
• Talent Management – Acquisition, retention, development and engagement of teams and individuals
  • Recruit and develop talent pipeline and build succession plans
  • Build and develop best in class client centric teams, assess team capabilities & build robust development plans
  • Address and action performance management issues in a timely manner through consistent feedback
    
• Client Experience – Elevate in store experience consistently delivering memorable moments
  • Identify and activate new client sources (third party / mall partnerships), with a focus on HNWC
  • Coach and monitor team cultivation practices with CRM
  • Execute events in partnership with PR & gain business alignment with a commercial goal
    
• Client Development – Deepen the relationship with our customers to drive lifetime loyalty and spend
  • Ensure highest levels of in-store luxury experience at all times
  • Manage customers issues / complaints

Required Qualifications:

• A minimum of 5-10 years of sales management experience within retail or luxury retail or relevant customer related experience
• Proven track record in people management, coaching, customer development, sales generation and achievement of sales results
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
• Willingness to work non-traditional business hours including evenings, weekends and holidays
• Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models
• Proven ability to work in a fast-paced, changing environment
• Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
• Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members
• Must have authorization to work in the country where the position is based
• Turkish and English speaking abilities are mandatory, a third language is an appreciated plus. an appreciated plus.

Preferred Qualifications:

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.