Client Advisor - Istanbul Istinye Park

LVMH; Fatih; Vor Ort; TRY 180.000 - 240.000; Vollzeit

Zusammenfassung

Tiffany & Co. invites thoughtful, curious, and optimistic talents to join our client advisory team in Istanbul. As a Tiffany Client Advisor you welcome clients, inspire confidence, and help them celebrate important moments by offering personalized service and product knowledge.

You will build lasting relationships, achieve store goals, manage client experience with integrity, and uphold Tiffany’s luxury standards and brand storytelling.

Qualifikationen

• Experience in luxury retail or high-end client services.
• Proven ability to achieve sales targets and deliver exceptional service.
• Fluent Turkish and English; additional languages a plus.

Aufgaben

• Welcome all clients into the Tiffany world and build lasting connections.
• Deliver unparalleled service and uphold standards of excellence and luxury etiquette.
• Exceed sales objectives and KPIs through client development, cross-sales, and loyalty building.
• Ensure compliance with Tiffany and LVMH procedures and maintain inventory, reservations, and care services.

Kenntnisse

Luxury retail

Customer service

Client relationships

Turkish

English

Ausbildung

Bachelor's degree

Jobbeschreibung

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

Responsibilities

As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

Thoughtful

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross‑sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
• Connect with clients and team members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients’ special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Required Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non‑traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with client tracking systems and Microsoft Outlook/email.
• Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.