Client Advisor - Istanbul Airport

Laurelton Jewelry; Fatih; On-site; TRY 30,000 - 45,000; Full time

Job summary

Tiffany & Co in Fatih, Turkey, is seeking a dedicated Client Advisor to inspire clients and achieve sales goals. This role emphasizes building long-lasting connections and delivering unparalleled service, consistently upholding the values of luxury and excellence.

Ideal candidates will have experience in retail or luxury environments and be flexible to work during non-traditional hours. Proficiency in Turkish and English is essential, with a preference for candidates possessing additional language skills.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Flexibility to work non-traditional hours including weekends and holidays.
• Turkish and English speaking abilities are mandatory.

Responsibilities

• Deliver unparalleled service while achieving sales goals.
• Inspire clients through authentic brand storytelling.
• Build long-lasting personal connections with clients.

Skills

Client relationship building

Sales achievement

Customer service excellence

Education

College/university degree

Graduate Gemologist degree or GIA coursework

Tools

Client tracking systems

Microsoft Outlook

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

Responsibilities

As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long‑lasting personal connections.

Thoughtful

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross‑sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity
• Connect with clients and team members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Required Qualifications

• Experience in retail or luxury retail or relevant client‑related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non‑traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with client tracking systems and Microsoft Outlook/email.
• Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.