Field Coach Trainer - Türkiye

Tiffany & Co.; Fatih; On-site; TRY 60,000 - 80,000; Full time

Job summary

Tiffany & Co. is looking for a Field Coach Trainer dedicated to enhancing client experience and nurturing talent across their stores. This strategic role requires impactful coaching to develop Retail Leadership and achieve sales objectives while promoting the Tiffany culture.

Ideal candidates will have 5 years in training within luxury, a proven coaching track record, and fluency in both Turkish and English. This position offers an opportunity to inspire excellence and drive performance in a luxurious retail environment.

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Qualifications

• 5 years of training & development experience in luxury brand or luxury service.
• Proven track record with an effective coaching approach.
• Ability to interact with diverse employees.

Responsibilities

• Drive retail excellence through impactful learning and coaching.
• Support stores in achieving sales objectives.
• Inspire teams to embrace Tiffany values.

Skills

Training & development experience

Retail Leadership

Coaching approach

Facilitation skills

Communication skills

Interpersonal skills

Accountability

Learning environment fostering

Problem-solving

Fluent in Turkish and English

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Field Coach Trainer is a strategic partner to the Retail organization, dedicated to elevating client experience, nurturing talent and driving sustainable business performance across the store network.

Your Responsibilities

Drive Retail Excellence

• Partner with Retail Leadership to translate business priorities into impactful learning and coaching strategies
• Support stores in achieving sales objectives through targeted coaching interventions
• Elevate the Tiffany Client Experience by reinforcing luxury selling behaviours and service excellence
• Foster a culture where learning becomes a daily practice embedded in the client journey

Coach and Develop Talent

• Spend the majority of time in stores, providing on the floor coaching that transforms knowledge into performance (at least 80% of time to the field)
• Observe, inspire and develop Client Advisors through personalized coaching plans
• Empower Store Leaders to become effective people developers and multipliers of learning
• Celebrate strengths while identifying growth opportunities that unlock individual and team potential

Build Strategic Partnerships

• Create proactive and trusted partnerships with Retail Learning Managers, Store Managers and Retail Leaders
• Co‑design coaching priorities aligned with business needs and talent development goals
• Contribute to the Quarterly Retail Learning roadmap and monthly learning calendars
• Ensure continuous communication and alignment across the Retail Learning ecosystem

Champion the Tiffany Culture

• Inspire teams to live and breathe the Tiffany & Co. values and standards
• Promote an inclusive and collaborative environment where people can thrive
• Encourage curiosity, innovation and a growth mindset
• Recognize and celebrate achievements that reinforce a culture of excellence

Your Qualifications

• 5 years of training & development experience (luxury brand or luxury service industry)
• Retail Leadership experience
• Proven track record with an effective coaching approach
• Strong facilitation, communication, and interpersonal skills
• Empowers team and holds self & others accountable
• Fosters a learning environment and mindset
• Embraces challenges and encourages others to do so
• Confident in taking initiative and identifying the appropriate course of action
• Ability to interact with all levels of employees and diverse teams
• Willingness to work evenings and weekends
• Willingness to travel as needed
• Fluent in Turkish and English, a third language is a plus