Store Leader: Drive Sales & Customer Experience

Dyson; Fatih; On-site; TRY 250,000 - 420,000; Full time

Job summary

Dyson invites an experienced retail leader to manage its M1 Adana AVM Demo Store, driving sales, customer experience, and team performance. You will lead operations, coaching, and daily leadership to ensure exceptional execution.

The role requires 5–6 years of team management, advanced English, and a proven track record in high-performance retail. Join a brand-focused environment that emphasizes innovation and customer-centric service.

Qualifications

• Minimum 5–6 years of team management experience.
• Advanced level of English.
• Solid retail management experience in high-performance, customer-facing environments.

Responsibilities

• Find and act on new opportunities to increase sales and profits and seek ways to improve customer experience and satisfaction.
• Propose, test and implement new services or operational improvements.
• Take full responsibility for store performance and standards—treat the store as your own.
• Proactively feedback and share recommendations to management (stock, services).
• Address customer escalations and ensure resolution in line with brand values.
• Partner with your team to create personalized, meaningful interactions that turn customers into brand advocates.
• Recruit, coach, and develop managers and future store leaders.
• Set team and individual targets, monitor performance, and provide ongoing feedback.
• Participate in floor leadership - interact with customers and team daily, demonstrating what perfect experience and execution looks like.
• Drive performance metrics in your store (profit, volume, conversion rate, NPS, average purchase value, attrition, etc.) and ensure sustainable growth
• Monitor key results, identify trends, and take corrective action or make recommendations.
• Execute operational and merchandising strategies aligned with local HQ.
• Plan for store readiness during peak trading periods
• Uphold Dyson’s policies, procedures, and standards for operations, security, cash handling, health & safety and loss prevention.
• Protect company assets, including confidential customer, team, and business information.
• Support store opening, closing, inventory accuracy, and maintenance tasks.
• Manage escalations and resolve problems affecting operations or team performance.

Skills

Team management

English proficiency

Retail management

Customer-facing

Decision making

Job description

Dyson invites an experienced retail leader to manage its M1 Adana AVM Demo Store, driving sales, customer experience, and team performance. You will lead operations, coaching, and daily leadership to ensure exceptional execution.

The role requires 5–6 years of team management, advanced English, and a proven track record in high-performance retail. Join a brand-focused environment that emphasizes innovation and customer-centric service.