We are looking for a Service Sales Specialist to join our İstanbul office. This is a field-intensive role requiring frequent travel and active on-site engagement.
In this position, you will be responsible for managing service sales operations including maintenance, repair, spare parts, and after-sales services for industrial water and wastewater treatment systems.
Roles & Responsibilities:
- Analyze service and maintenance needs for water / wastewater treatment systems
- Evaluate customer requests and coordinate with relevant departments
- Manage fault, maintenance, and service processes, including quotation, contract, and sales execution
- Oversee service records from creation to closure, including invoicing processes
- Direct field operations through real-time communication with field service teams
- Plan daily/weekly field activities and organize field service teams
- Prepare and analyze service and spare parts sales reports
- Track customer complaints and ensure action plans are developed and implemented
- Conduct customer visits to advise on maintenance intervals and service requirements
- Monitor collection processes and support receivables management
- Manage communication with domestic and international dealers/customers
Qualifications:
- Bachelor's degree in Environmental Engineering (preferred), Mechanical Engineering, or a related field
- Minimum 3 years of experience in water and/or wastewater treatment systems (technical or sales)
- Proven experience in managing both project and sales processes, with the ability to translate technical knowledge into commercial opportunities
- Experienced in proposal preparation, technical documentation, and solution development
- Hands-on experience in field operations and coordination with technical teams
What We Offer:
- Career Growth - Opportunities for professional development and career advancement
- Dynamic Work Environment - A collaborative and supportive team culture
- Continuous Learning - Training programs and learning resources to enhance your skills
- Competitive Compensation - A salary package that reflects your experience and expertise