Service Sales Engineer

Atlas Copco Group; Fatih; On-site; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Culture of trust

Career growth

Innovation culture

Compensation & benefits

Health & wellbeing

Job summary

Atlas Copco Group in Istanbul, Türkiye, is seeking a Service Sales Engineer to grow the service business by developing customer relationships and identifying new service sales opportunities. You will report to the Service Sales Manager and collaborate with Service, Operations, and Sales teams to ensure successful delivery of services.

Role requires a technical background in engineering, 2+ years in technical sales or service sales, and proficiency in CRM tools and English.

Qualifications

• Bachelor's degree in Electrical-Electronics Engineering, Mechanical Engineering, Mechatronics Engineering, or a related Engineering discipline
• Minimum of 2 years of experience in technical sales, service sales, sales engineering, after-sales services, or similar functions
• Technical capability to analyze customer needs and propose appropriate technical and commercial solutions
• Knowledge of sales reporting, customer portfolio management, and sales forecasting processes
• Proficiency in using CRM systems and digital sales tools
• Strong customer relationship management, negotiation, and communication skills
• Good command of English, both written and spoken

Responsibilities

• Develop and grow service sales opportunities within the assigned customer portfolio.
• Identify new customers and build strong business relationships to expand the service business.
• Prepare quotations, negotiate contracts, and close service sales opportunities.
• Promote service solutions including maintenance agreements, spare parts, optimization, field service and repairs.
• Conduct regular customer visits, understand customer needs, and offer value-added service solutions.
• Manage the renewal and growth of existing Service Maintenance Agreements.
• Build strong collaboration with Service, Operations, and Sales teams to ensure successful delivery of sold services.
• Follow-up and implementation of global customers and service solutions together with relevant colleagues, including experience sharing
• Develop competencies to provide technical value to customers in the field.
• Maintain and update customer information, installed base data, and sales opportunities in the CRM system.
• Monitor sales performance, maintain accurate forecasts, and provide regular activity reports.
• Contribute to customer satisfaction and continuous improvement through proactive customer engagement.

Skills

Customer relationship management

Negotiation

Communication

English proficiency

Education

Electrical-Electronics Engineering

Mechanical Engineering

Mechatronics Engineering

Related Engineering discipline

Tools

CRM systems

Digital sales tools

Job description

As a Service Sales Engineer, your mission is to grow the service business by developing customer relationships and identifying new service sales opportunities. You will report toService Sales Manager.

You will

• Develop and grow service sales opportunities within the assigned customer portfolio.
• Identify new customers and build strong business relationships to expand the service business.
• Prepare quotations, negotiate contracts, and close service sales opportunities.
• Promote service solutions including maintenance agreements, spare parts, optimization, field service and repairs.
• Conduct regular customer visits, understand customer needs, and offer value-added service solutions.
• Manage the renewal and growth of existing Service Maintenance Agreements.
• Build strong collaboration with Service, Operations, and Sales teams to ensure successful delivery of sold services.
• Follow-up and implementation of global customers and service solutions together with relevant colleagues, including experience sharing
• Developcompetencies to provide technical value to customers in the field.
• Maintain and update customer information, installed base data, and sales opportunities in the CRM system.
• Monitor sales performance, maintain accurate forecasts, and provide regular activity reports.
• Contribute to customer satisfaction and continuous improvement through proactive customer engagement.

To succeed, you will need

We value diverse experiences and perspectives

• Bachelor's degree in Electrical-Electronics Engineering, Mechanical Engineering, Mechatronics Engineering, or a related Engineering discipline
• Minimum of 2 years of experience in technical sales, service sales, sales engineering, after-sales services, or similar functions
• Technical capability to analyze customer needs and propose appropriate technical and commercial solutions
• Knowledge of sales reporting, customer portfolio management, and sales forecasting processes
• Proficiency in using CRM systems and digital sales tools
• Strong customer relationship management, negotiation, and communication skills
• Good command of English, both written and spoken

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Option 1: On-Site
This role requires you to work on-site at our office in Istanbul, Türkiye (TR). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website