Service Growth Engineer

Atlas Copco Group

Fatih

On-site

TRY 180,000 - 300,000

Full time

30 hours ago

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Job summary

Atlas Copco Group in Istanbul, Türkiye, is seeking a Service Sales Engineer to grow the service business by developing customer relationships and identifying new service sales opportunities. You will report to the Service Sales Manager and collaborate with Service, Operations, and Sales teams to ensure successful delivery of services.

Role requires a technical background in engineering, 2+ years in technical sales or service sales, and proficiency in CRM tools and English.

Qualifications

Bachelor's degree in Electrical-Electronics Engineering, Mechanical Engineering, Mechatronics Engineering, or a related Engineering discipline
Minimum of 2 years of experience in technical sales, service sales, sales engineering, after-sales services, or similar functions
Technical capability to analyze customer needs and propose appropriate technical and commercial solutions
Knowledge of sales reporting, customer portfolio management, and sales forecasting processes
Proficiency in using CRM systems and digital sales tools
Strong customer relationship management, negotiation, and communication skills
Good command of English, both written and spoken

Responsibilities

Develop and grow service sales opportunities within the assigned customer portfolio.
Identify new customers and build strong business relationships to expand the service business.
Prepare quotations, negotiate contracts, and close service sales opportunities.
Promote service solutions including maintenance agreements, spare parts, optimization, field service and repairs.
Conduct regular customer visits, understand customer needs, and offer value-added service solutions.
Manage the renewal and growth of existing Service Maintenance Agreements.
Build strong collaboration with Service, Operations, and Sales teams to ensure successful delivery of sold services.
Follow-up and implementation of global customers and service solutions together with relevant colleagues, including experience sharing
Develop competencies to provide technical value to customers in the field.
Maintain and update customer information, installed base data, and sales opportunities in the CRM system.
Monitor sales performance, maintain accurate forecasts, and provide regular activity reports.
Contribute to customer satisfaction and continuous improvement through proactive customer engagement.