SERVICE COORDINATOR

Monnoyeur Group; Turkey; On-site; TRY 50,000 - 70,000; Full time

Benefits offered by this job

Inclusive work environment

Opportunities for career growth

Diverse and supportive company culture

Job summary

A leading services provider in capital goods is seeking a Service Coordinator in Turkey. This role involves managing a team of service and mechanical technicians, ensuring effective service delivery, and developing strategic initiatives alongside the After-Sales Responsible. The ideal candidate will have a strong technical background and proven skills in customer service. Join us to empower your career while contributing to customer satisfaction and team development.

Qualifications

• Proven experience in managing service teams and technicians.
• Strong customer orientation and service skills.
• Ability to develop and implement service strategies.

Responsibilities

• Manage the team of service and mechanical technicians.
• Ensure compliance with supplier standards during repairs.
• Develop and implement service activity strategies.

Skills

Team management

Customer service

Technical training

Problem-solving

Education

Technical degree or equivalent experience

Job description

# Experience the difference with us!SERVICE COORDINATOR page is loaded## SERVICE COORDINATORremote type: Onsitelocations: IPSO TARIM TURKEYtime type: Full timeposted on: Posted Todayjob requisition id: JR2078**TURKISH:** IPSO Tarım Satış Sonrası Sorumlusuna bağlı çalışır. Ofis Asistanı, CSR, Depo Yöneticisi, Servis Teknisyenleri, Mekanikçiler ile iş birliği içindedir. Kendi lokasyonlarında ve diğer şubelerde Yedek Parça Departmanı ve Servis Ürün Uzmanlarıyla yakın bir şekilde iş birliği yapar. **ENGLISH:** Reports to the IPSO Tarım After-Sales Responsible. Collaborates closely with the Office Assistant, CSR, Warehouse Manager, Service Technicians, and Mechanics. Works in close cooperation with the Spare Parts Department and Service Product Specialists both at their own location and across other branches.**Job Description Summary**TURKISH: Sorumlu olduğu şube için, atölye ve saha onarımlarını, servis teknisyenleri ve mekanik teknisyenlerinden oluşan ekibi yönetmekten, müşterilere hizmetlerin etkin ve verimli şekilde sunulmasını sağlamaktan sorumludur. Servis Koordinatörü, servis ve mekanik teknisyeni ekiplerinin motive edilmesi, eğitilmesi ve geliştirilmesinde anahtar rol oynar; ayrıca, işe alım, eğitim, performans yönetimi, ödüllendirme gibi ilgili insan kaynakları süreçlerini yönetir. Servis Koordinatörü, Satış Sonrası Sorumlusu ile yakın iş birliği içinde çalışarak yeni servis stratejilerini uygular ve hayata geçirir; servis ve mekanik teknisyenlerinin verimliliğini ve yüksek kaliteli müşteri deneyimini sağlar. ENGLISH: The Service Coordinator is responsible for managing the workshop and field repair operations of the assigned outlet, leading a team composed of service and mechanical technicians, and ensuring that services are delivered to customers effectively and efficiently. The Service Coordinator plays a key role in motivating, training, and developing the service and mechanical technician teams. In addition, the role involves managing relevant HR processes such as recruitment, training, performance management, and reward management. Working closely with the After-Sales Responsible, the Service Coordinator implements and executes new service strategies, while ensuring the productivity of service and mechanical technicians and delivering a high-quality customer experience.**Job Description****TURKISH:*** Servis ve mekanik teknisyenlerinden oluşan ekibi yönetir; müdahale planlaması, görev ataması ve işin durumunu takip eder; onarım tamamlanana kadar tüm tedarikçi standartlarına uyum sağlar.* İç/dış müşterilerden gelen servis taleplerinin başarılı şekilde karşılanmasını sağlayarak müşteri memnuniyetini temin eder.* Tüm tedarikçi kurallarına uygun şekilde garanti şartlarına uyumu sağlar.* Servis faaliyet stratejileri geliştirme ve uygulamada Şube Satış Sonrası Sorumlusu ile iş birliği içinde çalışır.* Servis ve mekanik teknisyenlerinin teknik eğitim ve güncellemelerini sağlar.* Mevcut BT sistemlerini kullanarak, ekip ile birlikte kurumun iç süreç ve politikalarına uyar ve uygular.* Tedarikçi platformlarını kullanır.* Hizmet kalitesini artırmaya yönelik girişimlerin, geliştirilmesine ve uygulanmasına katkı sağlar.* Servis faaliyetinin imajını güçlendirir, şirketin sektördeki en iyi hizmet sağlayıcı olarak konumlanmasına katkıda bulunur.* Alt kadrosunun işe alımı, denetimi, değerlendirilmesi ve terfisiyle ilgili şirket politikalarını uygular.* Servis ve mekanik teknisyenlerine tahsis edilen aletlerin doğru şekilde teslimi, toplanması, siparişi ve envanter takibini sağlar.* IPSO lokasyonlarında sergilenen ekipmanların bakımının uygun şekilde yapılmasını sağlar.* WIP (devam eden çalışma), PIP (ürün geliştirme programı), PDI ve Uzman Kontrollerini yakından takip eder.**ENGLISH:*** Manages the team of service and mechanical technicians; plans interventions, assigns tasks, and monitors the progress of work until the repair is completed, ensuring compliance with all supplier standards.* Ensures customer satisfaction by successfully responding to service requests from internal and external customers.* Ensures compliance with warranty conditions in accordance with all supplier rules.* Works in close cooperation with the Branch After-Sales Responsible in developing and implementing service activity strategies.* Ensures the technical training and updates of service and mechanical technicians.* Uses existing IT systems and ensures that the team complies with and implements the company’s internal processes and policies.* Uses supplier platforms as required for service operations.* Contributes to the development and implementation of initiatives aimed at improving service quality.* Strengthens the image of the service function and contributes to positioning the company as the best service provider in the sector.* Implements company policies regarding the recruitment, supervision, evaluation, and promotion of subordinates.* Ensures the proper allocation, collection, ordering, and inventory tracking of tools assigned to service and mechanical technicians.* Ensures that the maintenance of equipment displayed at IPSO locations is properly carried out.* Closely monitors WIP (Work in Progress), PIP (Product Improvement Program), PDI (Pre-Delivery Inspection), and Expert Inspections.*By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.* *We cultivate a culture that fosters innovation, teamwork and growth through our* *ILEAD* *leadership principles - Inspire, Link Up, Empower, Care and Deliver.* *Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture. We offer a comprehensive range of services - from sales and leasing to training and digital transformation. Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.* *Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.*