Field & Workshop Service Lead

Monnoyeur Group; Turkey; On-site; TRY 45,000 - 65,000; Full time

Job summary

Monnoyeur Group is seeking a Service Responsible for its IPSO Tarım outlet in Turkey. You will oversee all service delivery aspects, aiming to maximize technician efficiency and workshop profitability. This role involves planning and scheduling service interventions, monitoring KPIs, and managing a team of technicians to ensure compliance with manufacturer standards and timely billings.

The successful candidate will have a technical background, strong leadership skills, and proficiency in CRM systems to drive service quality and operational excellence.

Qualifications

• Proven experience in managing service efficiency metrics.
• Ability to analyze data and implement corrective actions.
• Experience in team management and technician oversight.

Responsibilities

• Own and drive service efficiency metrics to maximize performance.
• Plan, schedule, and assign workshop and field service work.
• Manage work order flow and drive timely job closures.

Skills

Service efficiency management

Team leadership

CRM system proficiency

Financial acumen

Problem solving

Education

Relevant technical degree or equivalent experience

Tools

CRM Field Service module

Job description

Monnoyeur Group is seeking a Service Responsible for its IPSO Tarım outlet in Turkey. You will oversee all service delivery aspects, aiming to maximize technician efficiency and workshop profitability. This role involves planning and scheduling service interventions, monitoring KPIs, and managing a team of technicians to ensure compliance with manufacturer standards and timely billings.

The successful candidate will have a technical background, strong leadership skills, and proficiency in CRM systems to drive service quality and operational excellence.