Senior Luxury Travel Operations Lead

Roots Adventure Travel; Menteşe; On-site; TRY 600,000 - 800,000; Full time

Job summary

Roots Adventure Travel in Turkey seeks an Operations Manager to lead our team and oversee day-to-day running. You will coordinate all departments, turning plans into clear tasks and ensuring that journeys meet Roots' standards for quality and guest experience.

This senior, hands-on role requires managing people and logistics, fixing issues before guests notice, and working closely with founders Altay Özcan and Rikki Roath to keep operations smooth.

Qualifications

• Experience managing operations and teams in travel, hospitality, destination management, or a related service business.
• Strong organization and follow-through, with the ability to manage several programs at once.
• Confidence setting expectations, holding people accountable, and supporting their development.
• Excellent written and spoken English and Turkish.
• Sound judgment and a calm, practical approach under pressure.
• Commercial awareness and attention to budgets and detail.
• Confidence using project-management tools, spreadsheets, and shared documents.
• A willingness to spend time in the field when needed.
• Experience with luxury travel, bespoke itineraries, outdoor activities, or international travel partners would be an advantage.

Responsibilities

• Lead the team: Manage office and operations staff, assign responsibilities, set priorities, and follow up on delivery.
• Coordinate departments: Keep sales, reservations, tour planning, logistics, guides, and equipment support aligned.
• Oversee tour delivery: Ensure itineraries, accommodation, transfers, activities, staffing, equipment, and suppliers are confirmed and ready.
• Control operational costs: Monitor tour budgets, supplier costs, and expenses with the reservations and pricing team; flag issues early.
• Improve systems: Maintain clear workflows, checklists, and accurate information in Asana and shared documents.
• Handle operational issues: Lead the response to last-minute changes, supplier problems, and guest concerns, escalating when necessary.
• Keep leadership informed: Provide concise updates on upcoming programs, team workload, risks, and decisions requiring attention.

Skills

Operations management

Team leadership

Budget awareness

English/Turkish bilingual

Tools

Project management tools

Spreadsheets

Shared documents

Job description

Roots Adventure Travel in Turkey seeks an Operations Manager to lead our team and oversee day-to-day running. You will coordinate all departments, turning plans into clear tasks and ensuring that journeys meet Roots' standards for quality and guest experience.

This senior, hands-on role requires managing people and logistics, fixing issues before guests notice, and working closely with founders Altay Özcan and Rikki Roath to keep operations smooth.