Senior Field Solutions Engineer - Pre-Sales & HW

Supermicro; Çankaya; On-site; TRY 2,339,429 - 3,190,131; Full time

Job summary

A leading technology company is seeking a Senior Field Application Engineer to develop solutions and work closely with customers. The role focuses on technical leadership, project management, and customer satisfaction. Candidates should have at least 5 years of experience in IT Infrastructure and a strong understanding of server architecture. Fluency in English and Turkish is required, along with excellent communication skills. Limited travel is expected. Join a dynamic team and contribute to innovative technology solutions in Ankara.

Qualifications

• 5+ years of experience with Compute/Storage Server or Data Center or IT Infrastructure.
• Strong background with x86-based server architecture.
• Fluency in English and Turkish.

Responsibilities

• Map end-user customer business and provide optimized technical solutions.
• Oversee implementation of technical solutions.
• Lead engineering teams during product development and problem resolution.

Skills

Technical leadership in Pre-Sales

Problem solving

Customer focus

Team management

Proof-of-concept demonstrations

Communication skills

Education

Bachelor's or Master's degree in engineering discipline

Job description

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Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

The (Sr.) Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions

• Provides technical leadership in Pre-Sales and oversee implementation of such solutions

• Highly technical problem solver who understands system architecture, hardware and software interaction

• Should possess basic HW debug skills

• Manage and leads product HW and SW engineers during product development

• Manage and leads teams during investigation and resolution of problems in the field

• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues

• Develop and review systems solutions, technical bid responses and presentations

• Work cross-department to ensure customer satisfaction and timely resolution of issues

• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs

• Ability to present the corporate brand, product messaging and solutions to customers

• Visit on-site facilities and operations to enable solution integration and issue resolution

• Some travel required (up to 25%)

Qualifications:

• Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred

• Excellent communication skills and business sense required

• Minimum 5 year related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired

• Strong background and experience with x86-based server architecture

• Solid HW system design and diagnostics skills

• Fluency in English and Turkish required, other languages are plus

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.