Field Application Engineer – Ankara, Turkey

Getac Inc.; Turkey; On-site; TRY 85,000 - 140,000; Full time

Job summary

Getac Inc. is seeking a Field Application Engineer in Turkey to engage early with potential customers, provide high level technical expertise, and support the sales team in pre- and post-sales activities.

Strong English communication is required to coordinate with HQ and global teams. The role requires hands-on diagnostics, PC architecture knowledge, and willingness to travel as needed, with daily collaboration across local and global account teams to ensure customer satisfaction and successful

Qualifications

• Turkish native with very good English in verbal and writing.
• 5 Years general experience in service/IT environment.
• Minimum 3 years direct experience in computer diagnostics and repair.
• Detail knowledge of PC architecture and willingness to adapt to Getac products.
• Willingness to travel as required by the company.

Responsibilities

• Pre-Sales support to map out customer requirements to Getac solutions.
• Post-Sales issue support and escalation for enterprise customers.
• Manage technical queries with regular reviews and SLA meetings.
• Log all technical issues in Salesforce and produce reports for internal/external audiences.
• Collaborate with sales to provide proactive product support and escalate when needed.
• Conduct regular product technical updates and golden sample evaluations for enterprise customers.

Skills

Turkish

English

Customer management

Analytics

Data management

Pre-sales support

Self-motivated

Travel willingness

Tools

Salesforce

Job description

We advocate a culture of diversity and openness, and encourage our employees to work closely with overseas clients so that they gain a broad international perspective to establish Getac’s leadership within each industry. We have built a high‑performing team dedicated to driving growth and expanding our footprint through innovative strategies and a deep understanding of our customers’ unique needs.

Field Application Engineer

Scope of Role

• Early engage with potential customer to promote Getac solution.
• Responsibility to provide high level technical expertise to Getac customer and partner base whilst also supporting the Sales Team engaging directly with customers in pre-sales and post-sales environments as required.
• English communication & writing skill is a must as this role will be also working with HQ and global team

Responsibilities

• Pre Sales Support to assist technical project requirements and map out potential solutions to customer technical challenges.
• Post Sales issue support and escalation including direct ownership for technical areas raised by our enterprise customers either directly or as escalated by the Customer care group.
• Customer facing technical query management supporting regular review meeting, SLA meetings and technical escalation reviews.
• Document and log all technical issues within central database (saleforce.com/FTIE) and ensure all issues are kept up to date and produce reports as required both for internal and external audience.
• Working with sales teams to provide proactive support on products and projects to anticipate and escalation potential issues to management and Getac HQ technical teams.
• Conduct the regular product technical update and golden sample evaluation for enterprise customers

Experience Required

• 5 Years general experience within the service / IT environment
• minimum 3 years direct experience in computer diagnostics and repair
• Detail knowledge and understanding of PC architecture and willingness to adopt this knowledge to Getac’s specialized products
• Project Support skill preferable
• Language – Turkish native with very good English in verbal and writing.
• Self‑Motivated individual capable of working individually and within a small team
• Ability to manage multiple issues and prioritize accordingly
• Ability and willingness to travel as required by the Company
• Excellent written and spoken communication skills for both internal and external correspondence
• Customer management and communication skills especially via telephone and email
• Analytics skills and data management
• Positive hands on attitude to getting the job done
• Willingness to do what it takes to keep customer satisfied

Working Relationships

• Local and HQ Enterprise Account Team (Commercial , Technical , Project)
• European Service and Administration teams
• End Customer and Third-party Partner
• Military System integrator