Senior Customer Success Manager, Networking Services

Hewlett Packard Enterprise | HPE; Fatih; On-site; TRY 450,000 - 700,000; Full time

Benefits offered by this job

Health & Wellbeing

Career development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise (HPE) Türkiye is seeking a Service Manager / Customer Success Manager to lead service delivery for a large Telco provider. You will coordinate between customer, sales, services, and engineering teams to drive service quality and outcomes.

The role requires 5+ years in services management, strong data analysis, and English/Turkish fluency. You will own incident and escalation management, develop account strategies, and ensure high-quality service delivery across the

Qualifications

• Bachelor's degree in Engineering, Computer Science or equivalent.
• At least 5 years of relevant work experience in Services Delivery / Services Management.
• Experience leading large technical account activities for a Service Provider customer.
• Knowledge of service delivery and various business models.
• Strong data analysis capabilities.
• Excellent communication and presentation skills.

Responsibilities

• Serve as lead in coordination & communication between the customer, sales, services & engineering teams.
• Build and maintain positive & respectful relationships
• Manage the customer experience with recurring meetings to supervise related activities and outcomes
• Construct clear plans of action and drive ownership accountability
• Communicate clearly at all levels, from field engineers to executives
• Engage and manage the post-sales relationship with customers
• Prepare and conduct monthly and quarterly business reviews with customers and stakeholders
• Analyze main indicators of the support and after-sales process and build reports

Skills

Customer relationship management

English and Turkish fluency

Communication skills

Data analysis

Executive engagement

IP-based networks knowledge

Education

Bachelor's degree in Engineering, Computer Science or equivalent

Tools

SAP

Salesforce CRM

Tableau

Job description

Hewlett Packard Enterprise (HPE) Türkiye is seeking a Service Manager / Customer Success Manager to lead service delivery for a large Telco provider. You will coordinate between customer, sales, services, and engineering teams to drive service quality and outcomes.

The role requires 5+ years in services management, strong data analysis, and English/Turkish fluency. You will own incident and escalation management, develop account strategies, and ensure high-quality service delivery across the