Senior Client Growth & Retention Manager(Enterprise Software)

IgniteTech; Turkey; On-site; TRY 1,200,000 - 1,800,000; Full time

Job summary

IgniteTech is seeking a commercial owner for a portfolio of Fortune-caliber enterprise accounts. You will manage renewals, expansions, and the strategic health of each relationship, setting commercial direction, negotiating deals, and engaging executives.

You will guide the team on deal craft and ensure seamless value delivery. The role emphasizes AI-powered operations, pipeline analysis, and data-driven improvements, with focus on forecast accuracy, and cross-functional collaboration across

Qualifications

• 5+ years leading B2B enterprise software sales with direct quota accountability for renewals/expansions.
• Ownership of enterprise relationships at $1M+ ACV with stakeholder complexity.
• Experience structuring multi-year deals, SOWs, SLAs, and pricing frameworks.

Responsibilities

• Own portfolio revenue across renewals, expansions, and strategic health of each relationship.
• Lead quarterly business reviews, executive escalations, and relationship recovery efforts.
• Design and negotiate multi-year agreements, SOWs, SLAs, and pricing models.

Skills

Enterprise software sales

Account renewals

Executive engagement

Forecasting

GenAI usage

Tools

Salesforce

Order-to-Cash

Job description

You don't just protect revenue — you architect its expansion. And you're ready for an organization that's engineered to let you do exactly that.

You've spent your career turning complex enterprise portfolios into growth engines — renegotiating high-value contracts, rescuing wavering relationships, and building commercial strategies that compound over time. What you haven't found yet is a company where the operating system matches your standards: real forecasting rigor, AI-powered tooling baked into daily workflows, and cross-functional alignment that doesn't require begging.

That search ends here.

The Role in Brief

You'll serve as the commercial owner of a portfolio of Fortune-caliber enterprise accounts, with full responsibility for renewals, expansions, and the strategic health of each relationship. Think of it as running a P&L within a P&L — you set the commercial direction, negotiate the deals, manage executive-level engagement, and elevate how your team approaches every aspect of deal craft.

Your Core Focus Areas

• Portfolio revenue ownership — drive renewal and upsell targets across enterprise accounts with $1M+ ACV, maintaining airtight forecast accuracy and margin discipline throughout every deal cycle.
• Strategic client engagement — lead quarterly business reviews, executive escalations, and relationship recovery efforts that transform risk into renewed commitment and commercial upside.
• Complex deal architecture — design and negotiate multi-year agreements, statements of work, SLAs, and pricing models that balance customer value with sustainable profitability.
• Commercial mentorship — raise the bar for your team by coaching on negotiation technique, pricing philosophy, and the strategic thinking behind great deal structure.
• GenAI-powered operations — leverage AI tools daily to accelerate pipeline analysis, enhance proposal quality, and optimize communication cadences across your book of business.
• Integrated execution — work hand-in-glove with delivery, legal, finance, and customer success on a structured weekly cadence to ensure every signed deal transitions seamlessly into value delivery.
• Data-driven process improvement — maintain CRM excellence, champion O2C workflow optimization, and translate account-level insights into scalable commercial playbooks.

What You Bring

• 5+ years leading B2B enterprise software sales with direct quota accountability tied to renewals, retention, or account expansion.
• Demonstrated ownership of enterprise relationships at $1M+ annual contract value — you've personally navigated the stakeholder complexity that comes with deals of this scale.
• Expertise structuring and negotiating sophisticated commercial agreements including multi-year terms, SOWs, SLAs, and custom pricing frameworks.
• Financial fluency — you speak confidently about P&L dynamics, revenue recognition, forecasting methodology, and lifetime value economics.
• Hands-on proficiency with Salesforce or a comparable CRM, plus working familiarity with Order-to-Cash processes.
• Boardroom-ready executive presence — you build credibility fast, hold your ground under pressure, and leave senior stakeholders feeling more confident after every interaction.
• A genuine appetite for accountability — weekly metrics reviews, transparent pipeline scoring, and continuous performance visibility energize rather than intimidate you.
• Practical GenAI fluency — you've already integrated AI tools into your commercial workflows, whether for data analysis, content generation, or operational efficiency.

A Plus If You Have

• Experience in AI, data analytics, or SaaS-oriented technology companies.
• Formal training or certification in MEDDIC, Challenger Sale, or Command of the Message.
• A track record of developing sales talent through coaching, mentoring, or team leadership.
• Deep understanding of enterprise procurement, legal review, and compliance requirements for large-scale contracts.
• Direct experience managing accounts within the Fortune 500 or Global 2000.

What Makes This Different

Role

This isn't a role where you inherit chaos and hope for the best. You'll step into a structured, high-performance commercial environment purpose-built for disciplined operators — and you'll leave with capabilities that compound for the rest of your career:

• AI-native commercial expertise — master the integration of generative AI across the full deal lifecycle, from pipeline diagnostics through contract generation. This is the defining skillset of next-generation enterprise sales leadership.
• Repeatable high-performance frameworks — absorb battle-tested systems for forecast management, deal review, and escalation handling that most organizations never operationalize.
• Enterprise pattern recognition — managing a diverse portfolio of complex accounts sharpens your ability to spot trends early and codify winning strategies into scalable playbooks.
• Cross-functional leadership gravity — sustained collaboration with delivery, finance, legal, and CS will expand your influence and prepare you to lead well beyond the boundaries of a traditional sales function.

If you measure yourself by the quality of your process as much as the size of your number — let's talk.