Customer Success Manager (75.000₺ - 120.000₺)

Beta.Limited; Turkey; On-site; TRY 60,000 - 120,000; Full time

Job summary

Beta.Limited is seeking an experienced Customer Success professional in Turkey to analyze and reduce churn, develop loyalty strategies, and drive data-driven decisions to improve customer lifetime value. You will deliver weekly performance reports to the Co-Founders and work to strengthen overall customer satisfaction.

The ideal candidate has at least 5 years in customer success, strong data interpretation skills, and excellent analytical thinking.

Qualifications

• Churn management expertise and customer retention specialist
• Data analysis proficiency and strong data interpretation skills
• Customer success experience minimum 5 years in the field
• Analytical thinking and advanced problem-solving abilities

Responsibilities

• Analyze and reduce customer churn rates
• Develop customer satisfaction and loyalty strategies
• Make data-driven decisions to increase customer lifetime value
• Provide weekly performance reports to Co-Founders

Skills

Churn management

Data analysis

Customer success

Job description

Reporting: Direct weekly reporting to Co-Founders

Required Qualifications:

• Churn management expertise and customer retention specialist
• Data analysis proficiency and strong data interpretation skills
• Customer success experience minimum 5 years in the field
• Analytical thinking and advanced problem-solving abilities

Key Responsibilities:

• Analyze and reduce customer churn rates
• Develop customer satisfaction and loyalty strategies
• Make data-driven decisions to increase customer lifetime value
• Provide weekly performance reports to Co-Founders

Only highly qualified candidates with proven track record will be considered. Candidates without strong expertise in the field will be directly eliminated.